Businesses that Care Podcast (formerly Mere Mortals Unite)
Business:Management
Adam Toporek is an internationally-recognized customer experience expert. Adam helps organizations transform their relationships with their customers through better strategy, training, and communication. He is the author of Be Your Customer's Hero and the co-host of the Crack the Customer Code podcast. My favorite statement in this episode is when Adam said, “You’re not responsible for someone else’s emotional state.” We all have enough to take care of in our own lives. Follow Adam as he explains his 3 S’s - Soothe the Psyche, Solve the Screw-up, Set-up the Success.
A great episode and fun!
You’ll discover:
How you treat customers is who you are as a person Skill set to deal with challenging situations Understanding customer emotion What is the Amygdala hijack? The difference between being and acting like The importance of depersonalization and how it effects communication The peek-end rule
Interview Links & Other Resources
Mere Mortals Unite on C-Suite Radio
iTunes - Subscribe, Rate and Review
Listen on Podbean
216 Success Built on Being Human First with Gainsight COO, Allison Pickens
215 Bonusly CEO says, “Productivity Doesn’t Have to Look Like Misery
214 Communication: An Essential Skill for Cultural Success
213 From Ruthless to Selfless Service with Jonathan Keyser
212 HubSpot - Evolving Culture & Radical Transparency
211 Growing Your Company Through Collaboration & Community
210 Go Beyond Standing Out and Be Iconic with Scott McKain
209 Celebration and Recognition: A Pathway to Employee Engagement
208 Karen Brown Asks - Do You Cast a Shadow or Shed Light??
207 How to Control Your Attitude & Why Does It Matter, with Julie Ann Sullivan
206 Utilizing a Set of Decision Builders at Office Pride with Todd Hopkins
205 The Successful Mixture of Paying Attention and Focus
204 Optimizing Humanity in the Workplace with Tevis Trower
203 What Being Accountable Can Mean For Your Business Success
202 Culture Is Not Static with Michelle Hayward, CEO of Bluedog Design
201 How to Prevent Burnout in Your Life with Julie Ann Sullivan
200A For My Subscribers
200 Inform, Inspire and Involve Consistently with Nido Qubein
199 2nd Chances and Tough Love Creates Great Culture with Phil Cohen
198 The Value of Empathy With Your Clients & Your Staff at Tayne Law Group
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