Take a listen as George and Deluxe’s President and CEO Barry McCarthy discuss how the company continues to adapt to and prosper in the digital age. Barry talks about the journey the company has taken, in recent times shifting from a conglomerate model grown via acquisition to today’s streamlined and focused small business focused organization.
The Journey from Paper to Digital ServicesIn Glenbrook’s Payments Boot Camps® we make the point that fintechs rarely invent new functions out of whole cloth. What they do excel at is reimagining and reengineering the processes that incumbent players have been locked into for years.
It’s the incumbent’s inability to adapt that puts them at a competitive disadvantage.
As Charles Darwin put it:
“The species that survives is the one that is able best to adapt and adjust to the changing environment in which it finds itself.”
We make this point in our training. Incumbent firms, no matter what the industry, survive and succeed over decades only if they have the ability to adapt to change in their environment. You only have to glance at the moves Visa and Mastercard have made over the last five years - the acquisitions of Plaid and Vocalink (among many) come to mind - and it’s obvious adaptation is at the core of their respective strategies.
In this episode, we speak with a company that has over 100 years of adaptation behind it. Starting with the invention of the checkbook a century ago Deluxe Corporation has expanded and adapted its offerings to the digital needs of its customers.
Take a listen as George and Deluxe’s President and CEO Barry McCarthy discuss how the company continues to adapt to and prosper in the digital age. Barry talks about the journey the company has taken, in recent times shifting from a conglomerate model growing by acquisition to today’s more streamlined and focused organization.
Episode 138 - Open banking, Recurring Payments, and a Global Debit Network - Duncan Barrigan, GoCardless
Episode 137 - Ecosystem Enablement for Financial Inclusion of the Poor - Kosta Peric and Paula Hunter on Mojaloop
Episode 136 - Global Payments and the Fintech Innovations Changing the Industry - Carol Coye Benson, Glenbrook
Episode 135 - Innovation in Payments - Russ Jones, Glenbrook
Episode 134 - Ecommerce Fraud in the Time of COVID - Eyal Raab, Riskified
Episode 133 - Payments are (still) on Fire - Steve Sarracino, Founder, Activant Capital
Episode 132 - Glenbrook's Erin McCune Talks B2B with Cit's Tony McLaughlin
Episode 131 - Bridging the Payment Information Gap with Phixius - Peter Tapling
Episode 130 - Privacy Regulation and the High Stakes of Compromise - Scott Giordano, Spirion
Episode 129 - How COVID Changes the Shape of Fraud - Rafael Lourenco, ClearSale
Episode 128 - How a NextGen Payments Company Builds on the Cloud - Eric Rosenthal, Rapyd
Episode 127 - The Hot Topics in Digital Payments - Russ Jones, Glenbrook Partners
Episode 126 - New Tech, New Models: ACH at the POS - Craig McDonald, Trustly
Episode 125 - COVID-19 Relief: Collaboration, Regulation, and Tech Do Good - Roberto Marinho, CEO, César Souto, Conta Zap, Brazil
Episode 124 - Ground Truth: COVID-19’s Payments Impact - Glynn Frechette, PSCU
Episode 123 - A Trip into the Nigerian Payments Ecosystem - Charles Ifedi, eBanqo
Episode 122 - Maximizing Authorization Rates and More - Jeanne DeWitt, Stripe
Episode 121 - Acquiring the E-commerce Cross-Border Merchant - Moshe Selfin, Credorax
Episode 120 - Deep Dive into Real-time Payments in Developing Markets - Elizabeth McQuerry, Glenbrook Partners
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