Take a listen as George and Deluxe’s President and CEO Barry McCarthy discuss how the company continues to adapt to and prosper in the digital age. Barry talks about the journey the company has taken, in recent times shifting from a conglomerate model grown via acquisition to today’s streamlined and focused small business focused organization.
The Journey from Paper to Digital ServicesIn Glenbrook’s Payments Boot Camps® we make the point that fintechs rarely invent new functions out of whole cloth. What they do excel at is reimagining and reengineering the processes that incumbent players have been locked into for years.
It’s the incumbent’s inability to adapt that puts them at a competitive disadvantage.
As Charles Darwin put it:
“The species that survives is the one that is able best to adapt and adjust to the changing environment in which it finds itself.”
We make this point in our training. Incumbent firms, no matter what the industry, survive and succeed over decades only if they have the ability to adapt to change in their environment. You only have to glance at the moves Visa and Mastercard have made over the last five years - the acquisitions of Plaid and Vocalink (among many) come to mind - and it’s obvious adaptation is at the core of their respective strategies.
In this episode, we speak with a company that has over 100 years of adaptation behind it. Starting with the invention of the checkbook a century ago Deluxe Corporation has expanded and adapted its offerings to the digital needs of its customers.
Take a listen as George and Deluxe’s President and CEO Barry McCarthy discuss how the company continues to adapt to and prosper in the digital age. Barry talks about the journey the company has taken, in recent times shifting from a conglomerate model growing by acquisition to today’s more streamlined and focused organization.
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Episode 98 - Google Pay Deep Dive with Google's Steve Klebe
Episode 97 - Data Breach Prevention, Investigation, and Remediation - Chris Uriarte, AON Cyber Solutions
Episode 96 - Enterprise Risk, No Time to Relax - Tricia Phillips, Kount
Episode 95 - Hiding Data Jewels in the Tokenization Vault - Alex Pezold, CEO, Tokenex
Episode 94 - Digital Identity and Blockchain Tech - Andre Boysen, SecureKey
Episode 93 - Fitting QR Codes into the Card System - Bastien Latge, EMVCo
Episode 92 - Fintech Leaders Talk Payments - Fintech South Atlanta 2019
Episode 91 - Contactless Magic on a Merchant Smartphone - Maxime de Nanclas, Mobeewave
Episode 90 - PSD2 Enables Fintech Competitors - Myles Stephenson, Modulr
Episode 89 - Growing a Fintech Business for Small Business Cross-border Payments by Outgrowing the Blockchain - Marwan Forzley, Veem
Episode 88 - Digital Marketplaces Go Global - Tomas Likar, Hyperwallet
Episode 87 - On Launching an SMB POS Product Line - Gavin Rosenberg, TSYS
Episode 86 - Fraud Management and the E-Tailer - Rafael Lourenco, ClearSale
Episode 85 - It's Hard to Communicate about Chargebacks - Keith Briscoe, Ethoca
Episode 84 - Diving into the Deep Data Pool - Feedzai's Saurabh Bajaj and Nick Stanchenko
Episode 83 - Settlement Systems in Detail - Carol Coye Benson, Glenbrook
Episode 82 - Restaurant Payments Deep Dive - Tim McKenna, Heartland Payment Systems
Episode 81 - Real Time Payment Network Update - Steve Ledford, TCH
Episode 80 - Talking Tokenization - Glenbrook's Russ Jones
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