“How do you double your business without getting more customers? You get them to stay longer.” Today, Leila (@LeilaHormozi) shares strategies drawn from her experience in scaling businesses, focusing on enhancing customer satisfaction and preventing churn. She covers six key principles for increasing customer lifetime value, such as effectively tracking ROI, understanding customer activation, and evolving products in line with market changes.
Welcome to Build where we talk about the lessons I have learned in scaling big businesses, gaining millions in sales, and helping our portfolio companies do the same. Buckle up, because we’re creating an unshakeable business.
Timestamps:
(0:34) - The honeymoon phase in customer relationships
(4:19) - Secret shopping: a deep dive into customer experience
(7:03) - 1st principle: mastering customer activation
(11:00) - 2nd principle: the power of tracking and displaying ROI
(16:03) - 3rd principle: the mirror effect in customer retention
(18:16) - 4th principle: accelerating time to value
(22:37) - 5th principle: enhancing customer success through feedback
(24:40) - 6th principle: evolving with the market for customer success
Follow Leila Hormozi’s Socials:
LinkedIn | Instagram | YouTube | Twitter | Acquisition
5 Mistakes Personal Brands Make | Ep 50
How Millionaires Deal With Setbacks | Ep 49
How To Have Hard Conversations With Employees | Ep 48
3 Psychological Tricks to Stop Beating Yourself Up | Ep 47
How I Deal With Anxiety As A CEO | Ep 46
5 Deadly Mistakes Business Owners Should Avoid | Ep 45
How To Grow Your Business By Replacing Yourself | Ep 44
What I Learned About Firing Employees | Ep 43
Q&A with Leila! | Ep 42
3 Harmful Lies of Success We Tell Ourselves | Ep 41
Dealing With Haters | Ep 40
6 Simple Steps To Grow Your Business From $1M to $10M | Ep 39
How To Earn The Respect of Your Employees | Ep 38
4 Clever Tips to Getting a Job Promotion | Ep 37
If You Want to Scale, Stop Doing This... | Ep 36
How I Reprogram Myself for Success | Ep 35
Conquering "Business Overwhelm" | Ep 34
5 Hacks You Need To Know About Driving Revenue | Ep 33
6 Red Flags When Hiring Remote Employees | Ep 32
Why Solution Hopping Is Hurting Your Business | Ep 31
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