While payment facilitation has opened up a new segment of service providers within the payments industry, embedded finance is opening up the world of payments to every company.
The allure of embedded finance is rooted in the deepening of the customer relationship through offering meaningful financial products. This deeper relationship comes in the form of increased customer loyalty - or “stickiness” - and new revenue streams accretive to the company’s core business.
This is all well and good, but payments and financial products are regulated, complex, and often require support at the critical moment of the transaction or afterward. How is customer support evolving to meet the needs of companies and customers in the world of embedded finance? How should providers be thinking about customer support?
In this episode, Yvette sits down with Ashley Isenberg, VP of Revenue and Strategic Partnerships at Finix and Glenbrook’s Drew Edmond to explore the ongoing evolution of customer support in the payments industry.
Episode 219 - Smart Takes on Cross-border Payments - Ryan Zagone, Head of Americas, Wise for Banks, and Joanna Wisniecka, Glenbrook
Episode 218 - The Technologies, Policies, and Realities of Cross-border Payments
Episode 217 - Talking Moonshots with Jared Isaacman, Founder and CEO, Shift4
Episode 216 – Fanning the Flames: Payments Post #5
Episode 215 - From the Vault: On Faster Payments in the U.S. (Episode 10)
Episode 214 - We Just Can’t Stop Talking About Tokenization
Episode 213 - From the Vault: Payment Tokenization Continues to Roll (Episode 21)
Episode 211 - AI Unleashed: Exploring Fresh Horizons in Payments with Frank Young and Russ Jones
Episode 210 – From the Vault: Bitcoin Discussion with Scott Loftesness (Episode 1)
Episode 209 - Part 2 of What’s Hot, What’s Not, and What We’re Watching: Checking in at 2023’s Halfway Point with Glenbrook
Episode 208 - Fanning the Flames: Glenbrook's Payments Boot Camp Intensive
Episode 207 - Fanning the Flames: Payments Post #4
Episode 206 - What’s Hot, What’s Not, and What We’re Watching: Checking in at 2023’s Halfway Point with Glenbrook
Episode 205 - Why Simple Questions Can Be Hard To Answer, with Klas Bäck, Founder and CEO of Pagos Solutions
Episode 204 - Are We Ready to Pay by Bank? A Conversation with Eric Shoykhet, CEO & Co-Founder of Link Financial Technologies
Episode 203 - What Big Data Revealed About BNPL Consumers with Kristin Carlson and Zach Tondre, LexisNexis Risk Solutions
Episode 202 - Innovating at the Intersection of BNPL and Embedded Commerce with Bobby Tzekin, Founder and CEO of Wisetack
Episode 201 - Fintechs, Banks, and the Companies Joining Them Together – In Conversation with Tarun Gupta, Jump Capital, and Chris Uriarte, Glenbrook Partners
Episode 200 - Fanning the Flames: Payments Post #3
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