Ever been swamped with data but starved for insights? Our latest episode is a game-changer for CX leaders aiming to harness the power of customer journey mapping. Jeannie Walters takes a burning question from CXI Flight School™ and propels it into a strategic discussion teeming with actionable takeaways. We navigate the complexities of integrating operational data into journey maps, ensuring you walk away equipped to craft insightful paths without data overload.
This isn't just about creating customer journey maps; it's about painting a story that resonates with customers and drives your business forward. The insights here promise to refine your approach, striking a balance between intricate detail and overarching vision. Strap in for a session that's all about turning the cacophony of customer interactions into a symphony of strategic action.
Resources Mentioned:
Experience Investigators Learning Center -- experienceinvestigators.com
Learn more about CXI Flight School™ -- cxiflightschool.com
Want to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)
What is the Value of Customer Feedback?
5 Must-Do's to End the Year Strong
Balancing Humans and AI in CX
CX Pulse Check - November 2023
Your CX Library
Getting Part-Time Employees to Embrace CX
A Scary CX Story
CX Pulse Check #2
Customer Experience VS. Member Experience
Acting on Negative Feedback
Updating CX Foundations
CX Pulse Check
Prioritizing with a CX Charter
Performance Reviews & CX
Focus Groups and Feedback
Customer Service vs Customer Experience
Am I the Only One Who Cares?
Find Your CX Budget
Getting Serious about CX
CX as a Brand Differentiator
Create your
podcast in
minutes
It is Free
The emPOWERed Half Hour
NABOR® TALKS
U.S Property Podcast
Aligned Money Show
The Ramsey Show
Planet Money