PreAccident Investigation Podcast
Government & Organizations
A just culture is a culture of trust, learning and accountability. In the wake of an incident, a restorative just culture asks: ‘who are hurt, what do they need, and whose obligation is it to meet that need?’ It doesn’t dwell on questions of rules and violations and consequences. Instead, it gathers those affected by an incident and collaborates on collectively addressing the harms and needs created by it, in a way that is respectful to all parties. It holds people accountable by looking forward to what must be done to repair, to heal and to prevent.
You know when you go to a director's screening of a movie that the director comes out on stage after the audience has seen the film...I don't know if you have ever been invited to one of those fancy showings - I can't remember ever getting an invitation to one...that is what this episode is like...you chance to talk to the producer of a docemantary about safety and just culture.
This film documents the amazing transformation in one organization — Mersey Care, an NHS mental health trust in the UK. Only a few years ago, blame was common and trust was scarce. Dismissals were frequent: caregivers were suspended without a clear idea of what they might have done wrong. Mersey Care’s journey toward a just and learning culture has repaired and reinvigorated relationships between staff, leaders and service users. It has enhanced people’s engagement, joint ownership and sense of responsibility. It has taken the organization to a place where hurt doesn’t get met with more hurt, but with healing.
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Best Safety Podcast, Safety Program, Safety Storytelling, Investigations, Human Performance, Safety Differently, Operational Excellence, Resilience Engineering, Safety and Resilience Incentives
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Thanks for listening and tell your friends. See you in Denmark!
Safety Moment - When it goes well, What do we learn?
PAPod 415 - Why do people fall on their swords so quickly?
Safety Moment - Why Pause Should Be The New Stop
PAPod 414 - The Four Abilities...
Safety Moment - We Set the Expectations for the Way Our Organizations Respond
PAPod 413 - Woods and Alspaw on Cook
Safety Moment - One of the Oldest Examples of Process Safety
PAPod 412 - Speaking In - Not Speaking Up
Safety Moment - Simplification Sounds Good, But Not In A Complex System
PAPod 410 - The World Famous Underwear Episode
Safety Moment - Big Changes Never Work
PAPod 409 - The World Through The Lens of A Young Professional
Safety Moment - What Goes Right? Special Guest YMSB
PAPod 408 - Remembering Richard Cook
Safety Moment - Induced Demand
PAPod 407 - Kurt Lewin, Thinking Differently About People, Agency, and Motivation - Greatest Hit Request
Safety Moment - Hostile Design
PAPod 406 - Ryan Kitchens and Poeple and Systems - Part 2
Safety Moment - What Failed in a Real Life Event
PAPod 405 - Ryan Kitchens and Big System Resiliance - Part One
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