“Feel the fear and do it anyway,” says Michelle Accardi, President & Chief Revenue Officer at Star2Star Communications. Michelle, who has worked in half a dozen different roles in her long career at Star2Star, prides herself on being agile, and says that agility is one of the most valuable skills for aspiring sales professionals and leaders today.
And serving as President and CRO of Star2Star is no small feat. The company has a startling 99.4% customer retention rate, has been featured on the Forbes Most Promising Companies List, and was named on the Deloitte Technology Fast 500 five times in the last six years.
What is the secret to Michelle and Star2Star’s success? The short answer is empathy. Michelle talks with host Chris Smith about a car accident that changed the course of her life in her late 20s, and made her realize that people have lives and challenges beyond their jobs -- and that being attuned to those challenges can help her make a difference in and outside work. For Michelle, active listening is the foundation of successful sales -- and she wishes that universities took the time to teach subjects like ethical sales to aspiring business professionals.
What advice does Michelle have for those starting out in sales careers? Even if you can’t get your foot in the door right away, volunteer to go on sales calls to get a sense of what it’s like to work in that role. Cultivate resilience and perseverance, and be willing to say yes - even if something is new and unfamiliar. If you can work through your own fear, you’ve already won at least half the battle.
Quotes:
Links:
https://www.star2star.com/
https://www.star2star.com/partners/become-a-star2star-partner
https://www.star2star.com/demo
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Podcast production and show notes provided by FIRESIDE Marketing
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Rebecca Grimes, If You're Not Failing, You're Not Learning
Mark Schaefer, Cumulative Advantage
Faiza Hughell, Creating Abundance in Business
Mark Musselman, Continually Evolving
Robert Merritt, Culture of Accessibility and Accountability
Greg Grand, The Art of the Interview
Erik Norman, Resiliency in Sales
Wesleyne Greer, The Three P’s: People, Process and Profit
Matt Green, Success in Hiring: Hire slow and as a team. Trust your gut.
Ashley Welch, The $3 Million Dollar Bus Ride
Rich Van Doorn, Learning From Failure
Kayleb Bowes, Know Your Why
William Standifird, Prospect Needs Come First
John Maczynski, Focus On The Important, Not The Fluff
Dave Sandhoefner, Customers Have a Thirst For Value
Tyler Carey, Empathy and Humility Create Trust
Joey Kercher, Unicorn Puff
Bob Marsh, Good Questions Lead to Closed Deals
Angel RIBO, Don’t Wait. Don’t Fret. Get Going.
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