"My refrigerator broke one day and I didn't call a repair person. I didn't go to refrigerator repair school. I went to YouTube, found a person who had a similar problem, followed along, fixed the problem, moved on. And then we go to work and suddenly you can't do that anymore."
We're Only Human - Episode 172
In this episode, Ben talks with JD Dillon, a learning leader and advocate for frontline workers and the use of technology to support learning outcomes. In the conversation, they discuss the concept of the modern learning ecosystem, emphasizing the importance of enabling frontline workers and exploring the evolution of learning technology and its impact, particularly for frontline employees. The conversation focuses on the practical application of technology to improve work experiences, including personalized learning, language barriers, and the promise of AI. Three takeaways for listeners include:
1. The evolving role of learning technology in supporting frontline workers.
2. The potential for technology to address challenges such as language barriers and accessibility.
3. The importance of rethinking the work experience and leveraging technology to enable personalized, equitable, and effective learning and development.
Show Notes
We're Only Human 54: Forecasting The Future Jobs of HR and Recruiting
We're Only Human 53: How to Partner with Your Talent Analytics Team
We're Only Human 52: The Top 3 HR Tech Implementation Mistakes
We're Only Human 51: IBM #Think2019 with Special Guest Madeline Laurano
We're Only Human 50: Hitting a Milestone (Plus Special Guests)
We're Only Human 49: New Research On Diversity and Inclusion Technology
We're Only Human 48: How to Use Hackathons and Coworking to Engage Employees
We're Only Human 47: Using Mission-Focused Learning to Improve Learner Engagement
We're Only Human 46: New Methods for Educating the Future Leaders of HR
We're Only Human 45: How to Pursue a Culture of Learning Innovation
We're Only Human 44: 3 Ways to Incorporate Agility into Talent Management
We're Only Human 43: IBM Leaders Share How Algorithms and Bias Affect Us
We're Only Human 42: How to Prioritize Learning in the Business
We're Only Human 41: HR Leaders, Stop Treating the Symptom
We're Only Human 40: How Southwest Airlines Lives and Breathes Corporate Culture
We're Only Human 39: Ohio Living Serves 70,000 Clients Annually with Core Values
We're Only Human 38: How to Take Advantage of the Human Qualities of Work
We're Only Human 37: Taking a Different Approach to Safety Training
36: How to Run an HR Department of One
35: Can Storytelling Improve Your Credibility and Influence?
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