"My refrigerator broke one day and I didn't call a repair person. I didn't go to refrigerator repair school. I went to YouTube, found a person who had a similar problem, followed along, fixed the problem, moved on. And then we go to work and suddenly you can't do that anymore."
We're Only Human - Episode 172
In this episode, Ben talks with JD Dillon, a learning leader and advocate for frontline workers and the use of technology to support learning outcomes. In the conversation, they discuss the concept of the modern learning ecosystem, emphasizing the importance of enabling frontline workers and exploring the evolution of learning technology and its impact, particularly for frontline employees. The conversation focuses on the practical application of technology to improve work experiences, including personalized learning, language barriers, and the promise of AI. Three takeaways for listeners include:
1. The evolving role of learning technology in supporting frontline workers.
2. The potential for technology to address challenges such as language barriers and accessibility.
3. The importance of rethinking the work experience and leveraging technology to enable personalized, equitable, and effective learning and development.
Show Notes
We're Only Human 14 - Reinventing Recruiting- An Interview with Terry Terhark
We're Only Human 13 - Calculating the ROI of Human Resources
We're Only Human 12 - The Value of HR Certification: Q&A with Kristina Minyard
We're Only Human 11: Using Talent Mobility Tech to Create Employee Engagement
We're Only Human 10 - Your Employees aren't Innovative Enough
We're Only Human 9 - Sourcing, Recruiting, and Organizational Priorities
We're Only Human 8 - Using Books to Create a Shared Culture of Learning
We're Only Human 7 - Eight Ways HR Can Drive Enterprise Innovation
We're Only Human 6 - Women Leaders Behind #HRTech Firms
We're Only Human 5 - HR and the Gig Economy
We're Only Human 4: What is Talent Mobility and Why Does it Matter?
We're Only Human Podcast 3: The Impact of CEO Approval Ratings on Recruiting
We're Only Human Podcast 2: Recruiting as a Service
We're Only Human 1: Intro Episode
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