"My refrigerator broke one day and I didn't call a repair person. I didn't go to refrigerator repair school. I went to YouTube, found a person who had a similar problem, followed along, fixed the problem, moved on. And then we go to work and suddenly you can't do that anymore."
We're Only Human - Episode 172
In this episode, Ben talks with JD Dillon, a learning leader and advocate for frontline workers and the use of technology to support learning outcomes. In the conversation, they discuss the concept of the modern learning ecosystem, emphasizing the importance of enabling frontline workers and exploring the evolution of learning technology and its impact, particularly for frontline employees. The conversation focuses on the practical application of technology to improve work experiences, including personalized learning, language barriers, and the promise of AI. Three takeaways for listeners include:
1. The evolving role of learning technology in supporting frontline workers.
2. The potential for technology to address challenges such as language barriers and accessibility.
3. The importance of rethinking the work experience and leveraging technology to enable personalized, equitable, and effective learning and development.
Show Notes
Pay Transparency and Compensation Trends with Marriott’s VP of Global Compensation
New Research on the Impact of Employee Belonging
Chief People Officer Perspective: How Persado Uses Bryq to Debias Hiring Decisions
How Southwest Airlines Promotes Internal Career Opportunities on We’re Only Human
Don’t Teach Managers About Engagement: Teach Them to Be Engaging
This RPO Firm Hires Thousands of People a Year-Here’s How Hiring is Changing
Better Managers, Better Support, Better Results
Positioning Culture as ”Business Success Insurance” on We’re Only Human
How Mayo Clinic Selects Leaders: A Case Study
Mentoring the 80% - Avoiding the Rock Stars and Duds
Making ”No Regrets” Changes as People and Business Leaders
The One Thing People Analytics Teams Often Get Wrong
How to Win in the Modern Hiring Environment on We’re Only Human
Prioritizing Skills to Drive Talent Agility at H.B. Fuller
The Data Behind Paid Leave and What Workers Really Want
How Montway Auto Transport Uses Stay Interviews and Employee-Centric Training
Case Study: Kimberly Clark Revitalizes Employee Self Service
Psychological Safety, Resilience, and Work with Dr. Allessandria Polizzi
The Business and Human Value of Organizational Transformation
The CHRO of Memphis on Getting to HR’s Purpose
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