"My refrigerator broke one day and I didn't call a repair person. I didn't go to refrigerator repair school. I went to YouTube, found a person who had a similar problem, followed along, fixed the problem, moved on. And then we go to work and suddenly you can't do that anymore."
We're Only Human - Episode 172
In this episode, Ben talks with JD Dillon, a learning leader and advocate for frontline workers and the use of technology to support learning outcomes. In the conversation, they discuss the concept of the modern learning ecosystem, emphasizing the importance of enabling frontline workers and exploring the evolution of learning technology and its impact, particularly for frontline employees. The conversation focuses on the practical application of technology to improve work experiences, including personalized learning, language barriers, and the promise of AI. Three takeaways for listeners include:
1. The evolving role of learning technology in supporting frontline workers.
2. The potential for technology to address challenges such as language barriers and accessibility.
3. The importance of rethinking the work experience and leveraging technology to enable personalized, equitable, and effective learning and development.
Show Notes
Why HR Should Consider the CEBS Employee Benefits Certification
Unleashing the Power of Good Managers: Insights from CHRO Cheryl Gochis
Benefits Broker Turned HR Leader: How to Take Control of Employee Benefits
Can You Really Prove the Value of Learning and Training Activities?
A Case Study in Hiring with Intentionality, Not by Accident
Building a Career in HRIS and HRIT - Insights from the Trenches
The #1 Pay Transparency Priority for Employers
Turning Labor Market Insights into Talent Intelligence with Brian Jackson of Southwest Airlines
Skills, Potential, and Work Insights from Heidi Perloff of The Estée Lauder Companies
How to Skip 1,500 Interviews and Increase Quality of Hire
Can HR Really Work Remotely? How Eco’s Head of People Does It
3 People Leaders Share Frontline Employee Engagement Secrets
Listening to the Needs of 1700 People at Once at Getty Images
Case Study: How to Automate Hundreds of Hours of Onboarding Tasks
Talent Intelligence is the Future of Hiring
Recruitment Process Outsourcing Research: Value and Impact
From Talent Transformation to L&D Fundamentals with Mike Trusty of Fannie Mae
When Training Isn’t the Answer with Delta Dental’s Head of Learning
How Coca Cola Europacific Exposes External Candidates to Internal Culture Champions
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