ProdPod, a Productivity Podcast
Business
Partly because I'm a tech geek and partly because of my professional responsibilities, I get to see a dizzying array of new technologies every day. And, I try to keep most of them swimming around in my head to differentiate the potential winners and likely losers in the market. FastCustomer is a productivity tool that I believe is one of those potential winners. According to its website, it is trying to "make customer service better for both companies and consumers." I think the concept (as I'll explain momentarily) is amazing and I hope it continues to be adopted by the broader consumer market and corporate customer service departments. Here's the problem it solves, how it works and what it means for your personal productivity. As you know, trying to get customer service on the line can sometimes be a major headache. FastCustomer steps in as a free Web, mobile SMS and smartphone app technology that waits for you, then connects you to customer service so you don't have any wait time. You can access the service via FastCustomer.com, install their Firefox or Chrome Web browser extensions, text 936-CALL-PLS, or use their Apple iOS or Android-based smartphone applications. You let them know what company you need a customer service call from and they do the rest for you. Once a representative is brought on the line, FastCustomer calls you and puts the representative on the phone. Poof! Think of the hours you'll save waiting from on hold! A few important details:
ProdPod: Episode 18 -- Someday or Maybe?
ProdPod: Episode 17 -- Two-Minute Book Summary: Who Moved My Cheese? by Spencer Johnson
ProdPod: Episode 16 -- To Change Productivity Systems, or Not?
ProdPod: Episode 15 -- How to Form a Productive Habit, Part 4
ProdPod: Episode 14 -- How to Form a Productive Habit, Part 3
ProdPod: Episode 13 -- How to Form a Productive Habit, Part 2
ProdPod: Episode 12 -- How to Form a Productive Habit, Part 1
ProdPod: Episode 11 -- Power Productivity Through Active Listening
ProdPod: Episode Ten -- Meta-Tasking
ProdPod: Episode Nine -- Single-Tasking
ProdPod: Episode Eight -- Leaving Presentations Ready for Action
ProdPod: Episode Seven - Effective Meetings Series: Note-taking for Post-Meeting Bliss
ProdPod: Episode Six - Effective Meeting Series: How to Keep a Meeting on Time
ProdPod: Episode Five - Effective Meeting Series (begins): Meetings, Meetings, Meetings
ProdPod: Episode Four - Charlie Gilkey's Special Theory of Productivity, Part Two
ProdPod: Episode Three - Charlie Gilkey's Special Theory of Productivity, Part One
ProdPod: Episode Two -- General Theory of Productivity by Charlie Gilkey
ProdPod: Episode One -- Priorities
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