We welcome you to this Disney at Work podcast where we share best in business ideas from the Happiest Places on Earth. Disney CEO Bob Chapek, in a recent Bloomberg interview, shared the following:
“Our guest satisfaction scores since we have re-opened across the world have shown that indeed, our guests are more satisfied than they were even before the pandemic.”
Is this so? Is Disney’s customer satisfaction better than prior to the pandemic? How could it be when COVID has slowed everything down, when guests are having to make a reservation, wear masks, and stay socially distant? How could you have better customer satisfaction when there are no parades, no character meet ‘n’ greets, when many shows attractions are not available and no fireworks mark the conclusion of a park day? We’ll look at how this is not only possible, but what implications there are in your organization and how you should consider the possibilities of improving customer satisfaction, even under difficult times.
Also, if you like this podcast, we really appreciate you helping out the “littlest podcast that ever could by visiting iTunes and giving us a positive rating and review. This helps more people find us out there.
6 Big Missing Walt Disney World Resort Hotel Opportunities
Epcot‘s Haunted Mansion: Encanto‘s Casita de Madrigal
Disney‘s Timekeeper: Defying the Impossible & Improbable in Our Performance Journeys
Destination D23 Announcements & Annual Passes Suspended at Walt Disney World
Bliss and Miss at the Magic Kingdom
7 Disney Cruise Line Highlights on Board the Fantasy
Getting Onboard the Fantasy with the Disney Cruise Line
Snow White‘s Enchanted Tale at Disneyland--A Dark Ride with a Happily Ever After!
Should Disney CEO Bob Chapek be Fired, or Man of the Year
Prime Time Cafe Catastrophe
Best Halloween Celebration: Disneyland or Walt Disney World?
What Was It Like to Visit Walt Disney World‘s Magic Kingdom After Opening?
Can You Hack Genie at Walt Disney World?
Do You Need Genie+? Answers at Disney‘s Hollywood Studios
Day One at the Magic Kingdom with the New Genie, Genie+ and Lightning Lane Program
Disney KiteTails and Other Tales at Disney‘s Animal Kingdom
Walt Disney World at 50: Time Magazine‘s 1971 Time Capsule
New Genie+ Announcement in the Friday‘s News Dump
Epcot‘s Harmonious: Reflections of Happily Ever After
Disney Enchantment Launches to Less Than Enchanted Crowds at Magic Kingdom
Join Podbean Ads Marketplace and connect with engaged listeners.
Advertise Today
Create your
podcast in
minutes
It is Free
The Modern West
Concrete Pastures Podcast
The Atlas Obscura Podcast
Travel with Rick Steves
Frequent Miler on the Air
Too Niche?