We welcome you to this Disney at Work podcast where we share best in business ideas from the Happiest Places on Earth. Disney CEO Bob Chapek, in a recent Bloomberg interview, shared the following:
“Our guest satisfaction scores since we have re-opened across the world have shown that indeed, our guests are more satisfied than they were even before the pandemic.”
Is this so? Is Disney’s customer satisfaction better than prior to the pandemic? How could it be when COVID has slowed everything down, when guests are having to make a reservation, wear masks, and stay socially distant? How could you have better customer satisfaction when there are no parades, no character meet ‘n’ greets, when many shows attractions are not available and no fireworks mark the conclusion of a park day? We’ll look at how this is not only possible, but what implications there are in your organization and how you should consider the possibilities of improving customer satisfaction, even under difficult times.
Also, if you like this podcast, we really appreciate you helping out the “littlest podcast that ever could by visiting iTunes and giving us a positive rating and review. This helps more people find us out there.
Embarking on a Last Minute Disney Cruise
1971 Walt Disney World Tomorrowland Cast Member Handbook
Benchmarking Disney: 13 People, 5 Days, 4 Parks, & So Much More
1971 Walt Disney World Fantasyland Cast Member Handbook
What is Epcot? A Vision That is More than Brick and Mortar
Hurricanes, Tornados, Typhoons, Earthquakes and Other Disney Disaster Events I’ve Known
1971 Walt Disney World Liberty Square Cast Member Handbook
Disney Park D23 Announcements: Into the Unknown
On the Floor at the 2022 D23 Expo
Take a Live Walk Through Disneyland Park
A New Tomorrowland for Disneyland & The Magic Kingdom
1971 Walt Disney World Frontierland Cast Member Handbook
”I Really Hope” Anticipated D23 Park Announcements
1971 Walt Disney World Adventureland Cast Member Handbook
What’s Missing and What’s Done at Walt Disney World Since D23 in 2019
1971 Walt Disney World Main Street Cast Member Handbook
Beyond the Pandemic: Walt DisneyWorld Attractions Still Closed and More
Test Driving Disney’s New MagicBand+
The Intersection of Sesame Place and Sea World: Accusations of Racism & Animal Abuse
50 Years of Disney’s Main Street Electrical Parade
Join Podbean Ads Marketplace and connect with engaged listeners.
Advertise Today
Create your
podcast in
minutes
It is Free
The Modern West
Concrete Pastures Podcast
The Atlas Obscura Podcast
Travel with Rick Steves
Frequent Miler on the Air
Points Talk with the Travel Mom Squad