We welcome you to this Disney at Work podcast where we share best in business ideas from the Happiest Places on Earth. Disney CEO Bob Chapek, in a recent Bloomberg interview, shared the following:
“Our guest satisfaction scores since we have re-opened across the world have shown that indeed, our guests are more satisfied than they were even before the pandemic.”
Is this so? Is Disney’s customer satisfaction better than prior to the pandemic? How could it be when COVID has slowed everything down, when guests are having to make a reservation, wear masks, and stay socially distant? How could you have better customer satisfaction when there are no parades, no character meet ‘n’ greets, when many shows attractions are not available and no fireworks mark the conclusion of a park day? We’ll look at how this is not only possible, but what implications there are in your organization and how you should consider the possibilities of improving customer satisfaction, even under difficult times.
Also, if you like this podcast, we really appreciate you helping out the “littlest podcast that ever could by visiting iTunes and giving us a positive rating and review. This helps more people find us out there.
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Celebrating 40 Years of Figment
Capturing Disney Magic Through Photography
Disney, Ron DeSantis, & the Failure of Good Governance
Walt Disney World Walking Marathon: 30+ Miles Through the Magic!
On TRON: A New Magic Kingdom Portal
Increasing Capacity at Walt Disney World
Avatar Coming to Disneyland & Other Disney Announcements!
Bringing Disney Business Magic Alive--After Disney
Date Night at Epcot’s Festival of the Arts!
Bringing Disney Business Magic to Others
100 Years: New Chapters or Old Problems?
J. Jeff Kober: Joy in Being a Disney Cast Member
Celebrating Disney’s Splash Mountain as an Imagineering Masterpiece
J. Jeff Kober: My First Three Decades of Disney
Let’s Ride the Walt Disney World Railroad!
Tron & Fireworks Opening Dates, Pixar Disney Cruise Review, Plus More!
The Treasure is In the Details: Shanghai Disneyland Treasure Cove
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