We welcome you to this Disney at Work podcast where we share best in business ideas from the Happiest Places on Earth. Disney CEO Bob Chapek, in a recent Bloomberg interview, shared the following:
“Our guest satisfaction scores since we have re-opened across the world have shown that indeed, our guests are more satisfied than they were even before the pandemic.”
Is this so? Is Disney’s customer satisfaction better than prior to the pandemic? How could it be when COVID has slowed everything down, when guests are having to make a reservation, wear masks, and stay socially distant? How could you have better customer satisfaction when there are no parades, no character meet ‘n’ greets, when many shows attractions are not available and no fireworks mark the conclusion of a park day? We’ll look at how this is not only possible, but what implications there are in your organization and how you should consider the possibilities of improving customer satisfaction, even under difficult times.
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The Slow Fall of Bob Chapek, and Disney’s Long Road to Diversity, Equity & Inclusion: Part I
Disney’s Polynesian Village Resort DVC Announcement, Luau Farewell & Ohana Review
Epcot: What’s Open, Closed & Coming? Does Genie+ Offer Value? And Highlights of the International Flower & Garden Festival
Star Wars Galactic Starcruiser: What People are Saying, & Should You Go?
Ice Age at Disney’s Animal Kingdom? An Update & More
Technology & Innovation: How Can Disney Take on the Metaverse When It Can’t Make IT Work?
Comparing EPCOT, Celebration & Golden Oak to Storyliving by Disney’s: Cotino
Figment Fiascos and Guardian of the Galaxy Glimpses at the 2022 Epcot International Festival of the Arts
Magic Kingdom’s Main Street Confectionary: A Sweet Retail Experience
Technology, Innovation & IT: What Disney Does Well
Be Our Guest: A Dining Experience Review
Disney’s Next Theme Park: The Metaverse
Can You Afford Disney? Are You Disney’s Target Audience?
Bob Chapek’s Vision for Disney’s 2nd Century
Jim Henson’s Muppet Vision 3D Deconstructed
Typhoon Lagoon & Blizzard Beach: A Comparison of Walt Disney World’s Premiere Water Parks
Big Happenings Coming to Disney Parks in 2022
Reviewing Disney in 2021: The New, The Enchanted, and the Ugly
Disney Movie Magic: Show & Favorites!
Roy O. Disney‘s Two Final Decisions
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