We welcome you to this Disney at Work podcast where we share best in business ideas from the Happiest Places on Earth. Disney CEO Bob Chapek, in a recent Bloomberg interview, shared the following:
“Our guest satisfaction scores since we have re-opened across the world have shown that indeed, our guests are more satisfied than they were even before the pandemic.”
Is this so? Is Disney’s customer satisfaction better than prior to the pandemic? How could it be when COVID has slowed everything down, when guests are having to make a reservation, wear masks, and stay socially distant? How could you have better customer satisfaction when there are no parades, no character meet ‘n’ greets, when many shows attractions are not available and no fireworks mark the conclusion of a park day? We’ll look at how this is not only possible, but what implications there are in your organization and how you should consider the possibilities of improving customer satisfaction, even under difficult times.
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Why Was CEO Bob Chapek’s Contract Extended at Disney?
First Visit & Look at the Brand New Disney Wish Cruise Ship!
Extinct Disney California Adventure Attractions
Forgotten Magic Kingdom Attractions I Miss (Or Never Did)
Odyssey to Disneyland Paris: A Trip Report & Beyond
Update June 2022: Cosmic Rewind, Disneyland News, Plus Genie+ & Disney+
A 5th Theme Park at Walt Disney World? Why It’s Needed, & What It Might Be!
Anticipating A Visit to Disneyland Paris During the 30th Anniversary
Comparing Guardians of the Galaxy: Cosmic Rewind to Tron Lightcycle Power Run
New Epcot World Celebration & World Discovery Announcements Starring CommuniCore!
New Disney Dining Experience Review at Epcot Connections Cafe & Eatery
Visiting the Disneyland Resort 20 Years Later
The State of Florida Repeals Walt Disney World’s Government Authority--What Does It Mean?
Doing Disney as a Diabetic
10 Things I Love Most About Disney’s Hollywood Studios
What Saved & Killed Pleasure Island
Disney Springs Heritage: Part II--Pleasure Island
Seats & Snacks: Walt Disney World’s Best Park Bench & Goody Combinations
The Hastening Fall of Bob Chapek, and Disney’s Long Road to Diversity, Equity & Inclusion: Part II
The Slow Fall of Bob Chapek, and Disney’s Long Road to Diversity, Equity & Inclusion: Part I
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