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AttractionPros Podcast

AttractionPros Podcast

Business:Management

AP Podcast - Episode 15: A conversation about guest service and employee training

AP Podcast - Episode 15: A conversation about guest service and employee training

2017-12-12
Download

In this episode, Matt poses a question to Josh about a recent customer service experience... and a very interesting conversation ensues. 

view more

More Episodes

AP Podcast - Episode 100: Josh and Matt rapidly recount 100 takeaways from the first 100 episodes
2019-07-30 206
AP Podcast - Episode 99: Matt shares the 5 major lessons learned from his epic California coaster adventure
2019-07-23 214
AP Podcast - Episode 98: Greg Fisher talks about being an expert in your business, static vs dynamic pricing and influencer marketing
2019-07-16 177
AP Podcast - Episode 97: Matt and Josh dive deep into workplace culture
2019-07-09 234
AP Podcast - Episode 96: Kevin and Audrey Jowett discuss changing their business plan, grass roots marketing, and knowing your place in the market
2019-07-02 193
AP Podcast - Episode 95: Matt and Josh nerd out on coaster talk and manage to work in a topic
2019-06-25 218
AP Podcast - Episode 94: AttractionPros LIVE at the Florida Attractions Association Annual Conference
2019-06-18 204
AP Podcast - Episode 93: Kevin Williams talks about immersive attractions, the retail apocalypse and whole bunch of acronyms
2019-06-11 279
AP Podcast - Episode 92: Matt and Josh discuss service urgency and lessons unwrapped from a canceled flight
2019-06-04 198
AP Podcast - Episode 91: Michael O. Browning Jr talks about screenless fun, understanding consumers and how he promotes failure
2019-05-28 458
AP Podcast - Episode 90: In the mailbag - a question about passion in the attractions industry
2019-05-21 205
AP Podcast - Episode 89: Beth Standlee talks about her new book, building relationships and being "pitch slapped"
2019-05-14 199
AP Podcast - Episode 88: Dan Edwards talks about culture, leadership, and the transition from a theme park to a ski resort
2019-05-07 188
AP Podcast - Episode 87: John Anderson talks about 'FUN'ders, engaging the public with STEM content and the importance of thoughtful action
2019-04-30 158
AP Podcast - Episode 86: How do you personalize the experience in a busy operation?
2019-04-23 197
AP Podcast - Episode 85: Practical thoughts on the AT&T carnival commercial
2019-04-16 174
AP Podcast - Episode 84: Jeffrey Siebert from Six Flags talks about engaging enthusiasts, the benefits of membership and the importance of play clothes
2019-04-09 333
AP Podcast - Episode 83: Josh unpacks his lessons from attending Mardi Gras in New Orleans
2019-04-02 149
AP Podcast - Episode 82: Matt and Josh dissect a delicate leadership situation that could have been avoided
2019-03-26 172
AP Podcast - Episode 81: Josh reveals 3 things that could be getting in the way of your sales
2019-03-19 175
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