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AttractionPros Podcast

AttractionPros Podcast

Business:Management

AP Podcast - Episode 15: A conversation about guest service and employee training

AP Podcast - Episode 15: A conversation about guest service and employee training

2017-12-12
Download

In this episode, Matt poses a question to Josh about a recent customer service experience... and a very interesting conversation ensues. 

view more

More Episodes

AP Podcast - Episode 120: Jonah Sandler talks about leveraging Facebook, engaging the community and recovering from a tornado
2019-12-17 425
AP Podcast - Episode 119: MJ Brewer talks about the perception of safety, thinking about safety and why she's passionate about safety
2019-12-10 285
AP Podcast - Episode 118: Chris Perry talks about loyalty, unusual job titles and the importance of speaking up
2019-12-03 284
AP Podcast - Episode 117: AttractionPros LIVE from IAAPA Expo 2019
2019-11-26 257
AP Podcast - Episode 116: Josh and Matt discuss the best ways to optimize guest feedback
2019-11-19 230
AP Podcast - Episode 115: Anthony Palermo talks about a frictionless guest experience, RFID, and what NOT to say to your investors
2019-11-12 344
AP Podcast - Episode 114: Glenn Andre Viste Boe talks about being a young executive, learning the zoo business and the need to be patient
2019-11-05 225
AP Podcast - Episode 113: Louis Alfieri talks about creating immersive experiences and how the attractions industry can help the entire world
2019-10-29 252
AP Podcast - Episode 112: Meredith Tekin talks about best practices for serving a diverse audience and why saying you are autism-friendly just isn't enough.
2019-10-22 253
AP Podcast - Episode 111: Lindy Hoyer talks about not ignoring upgrades and the creative genius inside all of us!
2019-10-15 243
AP Podcast - Episode 110: AttractionPros visits 4 iconic New Orleans attractions!
2019-10-08 239
AP Podcast - Episode 109: AttractionPros LIVE at the International Trampoline Park Conference!
2019-10-01 259
AP Podcast - Episode 108: Jens Holm Moller talks about "duty of care" and the human factor of safety checklists
2019-09-24 373
AP Podcast - Episode 107: Shane Whaley talks about OTA's, what makes a great tour operator and what it means to suck eggs.
2019-09-17 228
AP Podcast: Episode 106: Sarah Cole talks about why play is so important, trusting your team and whether or not a museum is considered an attraction
2019-09-10 259
AP Podcast - Episode 105: George Deines talks about municipal aquatics, airport amenities and the correct pronunciation of his name
2019-09-03 230
AP Podcast - Episode 104: Brad Loxley talks about rebuilding Luna Park and what it takes to operate a spectacular bridge
2019-08-27 295
AP Podcast - Episode 103: Robert Reed talks about your authentic voice, clear expectations, and removing distractions.
2019-08-20 234
AP Podcast - Episode 102: Bob Cooney talks about VR, entrepreneurship and differentiation for attractions
2019-08-13 250
AP Podcast - Episode 101: Josh wonders why Matt doesn't drink coffee and other takeaways from a rare in-person recording
2019-08-06 191
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