Alice Fournier is Chief Information Officer at ISS Americas where she executes the technology roadmap for the retail business, workplace technology and internal IT Infrastructure, with a focus on technology as a driver of productivity and business growth. Mike Petrusky asks Alice to share her perspectives on the importance of accepting and driving change, the role of AI and technology in facility management and corporate real estate, and the need to create a workplace experience that matches consumer expectations. They discuss creating a culture that embraces change, the challenges facing facility managers and the opportunity they have to shape the future of the built environment. Alice believes that AI has significant potential for predicting maintenance needs and optimizing asset lifecycles, but it requires clean, trustworthy, and available data. Mike and Alice agree that employee experiences need to mimic our seamless personal tech and they offer advice to help you deliver on expectations and be a Workplace Innovator in your organization!
Connect with Alice on LinkedIn: https://www.linkedin.com/in/alice-fournier/
Learn more about ISS A/S: https://www.issworld.com/en
Explore the latest Eptura Workplace Index Report: https://lp.eptura.com/content-eptura-workplace-index-Q3.html
Discover free resources and explore past interviews at: https://www.workplaceinnovator.com/
Learn more about Eptura™: https://eptura.com/
Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/
Ep. 287: “Be Bold & Curious” – Evolving Workplace Experiences and Real Estate Strategies for 2024 with Anthony Parzanese of Dow Jones
Ep. 286: “Go Above and Beyond” – Balancing the Work-Life Equation in 2024 with Vik Bangia, MCR of Verum Consulting
Ep. 285: “Expect the Unexpected” – Workplace Design and Strategies to Improve Employee Wellbeing in 2024 with Rebecca Swanner of HED
Ep. 284: “Timeless Lessons” – Anthropology, Workplace Culture and the Power of Generative Organizations with Derek Newberry of co:collective
Ep. 283: “On My Way To Work” – Introducing A New Video Series Available Exclusively On YouTube with Podcast Host Mike Petrusky
Ep. 282: “Let’s Enjoy This Moment” – Unifying Workplace Functions to Empower Human Thriving in the Future of Work with Leni Rivera of WorkplaceXperience Consulting
ENCORE: Purpose of the Office & Power of Place with Kay Sargent of HOK (WI Ep 250)
Ep. 281: “Making Spaces That Really Work” – How Inclusive Design Leads to Better Workplace Experiences with Ryan Anderson of MillerKnoll
Ep. 280: “Embrace Technology & Innovation” – Keeping an Open Mind about Workplace and Real Estate Tech Tools with Katy Redmond, MCR of JLL
Ep. 279: “Hold On Tight” – The Evolution of Work and Following Up on The Big Debate at IFMA’s World Workplace 2023 with Kate Lister of Global Workplace Analytics
Ep. 278: “We Have to Give to Receive” – Meeting Business and Employee Needs Through Human Connection with Yitsy Montano of UKG
Ep. 277: “The State of Organizations 2023” – Reinventing the Workplace and the Significant Role of Facility Managers with Dr. Patrick Simon of McKinsey & Company
Ep. 276: “Lead Together” – Co-Creating More Effective Work Environments by Sharing Power in Decision-Making with Author Tania Luna
Ep. 275: “Always a Two-Way Street” – Building Trust in the Workplace with Noelle Mykolenko of Trusted Advisor Associates & Geoff Snavely of milliCare by EBC
Ep. 274: “Things Are Changing…Try New Things” - Insights from Work Design’s 2023 Next Work Environment Competition with Bob Fox, Antonia Cardone and Carly Klaire
Ep. 273: “Find A Way” – Creating Holistic Connectedness and Valuable Workplace Experiences in Corporate Real Estate with Linda Foggie, AIA of Citi
Ep. 272: “It’s a Winding Road, So Be Flexible” – CRE and FM Data-Driven Decision-Making with David Mirmelli, MBA, MCR of Fortinet and Dr. Eldar Gizzatov of Basking.io
Ep. 271: “These Experiences People Crave” – Workplace Research & Design Strategies for the Future of Work with Janet Pogue McLaurin, FAIA, FIIDA of Gensler
Ep. 270: “Don’t Be Afraid That It May Not Work” – Why Data Matters When Making the Most of Your Space with Marc Weigum of Unified Purpose and Brad Golden of VergeSense
Ep. 269: “We Would Like You To Be On Board With Us” – Hospitality, Flexibility and Adaptability in the Hybrid Workplace with Cassandra Holbrook of Walter P Moore
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