Alice Fournier is Chief Information Officer at ISS Americas where she executes the technology roadmap for the retail business, workplace technology and internal IT Infrastructure, with a focus on technology as a driver of productivity and business growth. Mike Petrusky asks Alice to share her perspectives on the importance of accepting and driving change, the role of AI and technology in facility management and corporate real estate, and the need to create a workplace experience that matches consumer expectations. They discuss creating a culture that embraces change, the challenges facing facility managers and the opportunity they have to shape the future of the built environment. Alice believes that AI has significant potential for predicting maintenance needs and optimizing asset lifecycles, but it requires clean, trustworthy, and available data. Mike and Alice agree that employee experiences need to mimic our seamless personal tech and they offer advice to help you deliver on expectations and be a Workplace Innovator in your organization!
Connect with Alice on LinkedIn: https://www.linkedin.com/in/alice-fournier/
Learn more about ISS A/S: https://www.issworld.com/en
Explore the latest Eptura Workplace Index Report: https://lp.eptura.com/content-eptura-workplace-index-Q3.html
Discover free resources and explore past interviews at: https://www.workplaceinnovator.com/
Learn more about Eptura™: https://eptura.com/
Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/
Ep. 153: Five Steps to Dynamic Work – A Practical Guide to Creating a Human-Centric Workplace Experience with Samantha Fisher of Okta, Inc.
Ep. 152: Excellence in Corporate Facility & Real Estate Management European Conference with Fernando Martín of Tech Data
Ep. 151: Improving Security in a Hybrid Working Model with Steve Todd of Nasdaq & Open Sourced Workplace
Ep. 150: Return to Work: A Leader's Guide to Avoiding the Mental Health Crisis with Author Rex Miller
Ep. 149: Designing New Ways of Working That Improve Employee Experience with Nellie Hayat of VergeSense
Ep. 148: Understanding How Sociology & Technology Will Impact the Future of Work with Dr. Tracy Brower of Steelcase (Part 2)
Ep. 147: Understanding How Sociology & Technology Will Impact the Future of Work with Dr. Tracy Brower of Steelcase (Part 1)
Ep. 146: Is this the Workplace’s “Kodak Moment”? Insight into the Future of Work with Kay Sargent of HOK
Ep. 145: Higher Education Perspectives & Next Gen Workplace Leaders with Dean Paul A. Pavlou, Ph.D. of the C. T. Bauer College of Business at U of H
Ep. 144: Planning for the Future Workplace by Exploring the ROI of Technology Tools (from Future Offices Winter 2021) with Yitsy Montano of UKG
Ep. 143: IFMA’s World Workplace 2020 Session Highlights – Insights & Inspiration from 5 Facility Management Leaders
Ep. 142: The Rise of "Corporatality": When FM, Workplace Branding & Hospitality Collide with Elicia Young of Intuit & Jeffrey Buck, FMP, SFP of Red Hat
Ep. 141: Workplace Design, Culture and Collaboration in 2021 with Ryan Anderson of Herman Miller
Ep. 140: FM & CRE Lessons Learned in 2020 and a Vision for 2021 – The Workplace Innovator Interactive Livestream Reunion Show
Ep. 139: Adapting to Change and Workplace Challenges in 2021 (IFMA Manitoba Webinar) with Chad Smith of iOFFICE
Ep. 138: Gratitude Infusion - Workplace Strategies for a Thriving Organizational Culture with Kerry Wekelo of Actualize Consulting
Ep. 137: How the Hub-Home-Spoke Model Helps You Balance Employee Workplace Needs with Adam Stoltz of HOK
Ep. 136: Prioritizing People and Community in the Workplace of the Future with Will Easton of One Eighty Group
Ep. 135: “The Future of Workplace Experience” with Susan Clarke of Verdantix
Ep. 134: Facility Management Training for the Future Workplace and Built Environment with Lindsey Brackett & Josh Brackett of Legacy FM
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