Alice Fournier is Chief Information Officer at ISS Americas where she executes the technology roadmap for the retail business, workplace technology and internal IT Infrastructure, with a focus on technology as a driver of productivity and business growth. Mike Petrusky asks Alice to share her perspectives on the importance of accepting and driving change, the role of AI and technology in facility management and corporate real estate, and the need to create a workplace experience that matches consumer expectations. They discuss creating a culture that embraces change, the challenges facing facility managers and the opportunity they have to shape the future of the built environment. Alice believes that AI has significant potential for predicting maintenance needs and optimizing asset lifecycles, but it requires clean, trustworthy, and available data. Mike and Alice agree that employee experiences need to mimic our seamless personal tech and they offer advice to help you deliver on expectations and be a Workplace Innovator in your organization!
Connect with Alice on LinkedIn: https://www.linkedin.com/in/alice-fournier/
Learn more about ISS A/S: https://www.issworld.com/en
Explore the latest Eptura Workplace Index Report: https://lp.eptura.com/content-eptura-workplace-index-Q3.html
Discover free resources and explore past interviews at: https://www.workplaceinnovator.com/
Learn more about Eptura™: https://eptura.com/
Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/
Ep. 268: “It’s Not Rocket Science (but it is complicated)” – Workplace Trends, Human Behavior, and the Power of Data with Sandra Panara of Relogix
Ep. 267: “The Future of Work is Human” – How Hybrid Prepares Us for the Disruption of Generative A.I. with Dr. Sean Gallagher of Swinburne University of Technology
Ep. 266: “It’s the Little Things That Make the Difference” – Delivering Great Services in Workplace & Facilities Management with Oliver Boote of Mace
Ep. 265: “Hybrid is the Hardest” – Increasing the Flexibility and Desirability of Space Using Social Research with Melissa Marsh of PLASTARC
Ep. 264: “Why Does This Space Exist?” – Exploring Innovative Workplace Technologies for the New Ways of Work with Michael Przytula of Accenture
Ep. 263: “Where is My Office Now?” – A Post-Pandemic Guide to Managing People and the Workplace with Author Chris Kane of EverythingOmni
Ep. 262: “Creating a Vision for Change” – How Workplace Leaders Can Be Future-Ready with Jennifer Bryan of ABChange Consultancy Ltd.
Ep. 261: “A Seamless Workplace” – Measuring Employee Experiences to Manage the Paradigms and Parameters of Work with Shuli Steele of Impec Group
Ep. 260: “The Point is…START!” – Plan, Scale, Adapt: Building the Future-Proofed Workplace with Wayne Liko of Horizant
Ep. 259: “Bring Employees on the Journey with You” – Technology Solutions for the Future Workplace with Jo-Anne Mann of Eptura™
Ep. 258: “A Coach That Helps People Succeed” – Delivering Environments and Experiences Allowing the Workforce to Flourish with Michael Rowlands of Nike
Ep. 257: “The Heart of Everything We Do” – Balancing Flexibility and Personal Accountability in the Workplace with Craig Wiseman of Salesforce Tower Sydney
Ep. 256: “Brand Human” – Leadership and Upskilling Your Team for the New Ways of Work with Louise Watts of HPC Global & Transition Hub
Ep. 255: Human-Centered Change Management, Communication and Workplace Experience Strategies with Leonie M. Hicks of Unispace
Ep. 254: “Unworking: The Reinvention of the Modern Office” and Personalizing the Employee Experience with Philip Ross of UnGroup & Cordless Group
SPECIAL: Asset Champion “Failure is Not an Option” with Stephen Ballesty of In-Touch Advisory
Ep. 253: Revisiting “Defining Your Workplace – A Vision for the Future” with Brendan Robinson of Under Armour
Ep. 252: “Work Life Well-Lived” – How to Create Real Wellbeing in Both Life and the Workplace with Kelly Mackin of Motives Met
Ep. 251: “Dare to Be Naive” – Innovation, Adaptability and Intentionality in the Future of Work with Author Joshua Berry of Econic
Ep. 250: “An Equal-Opportunity Offender” – Real Talk about the Purpose of the Office and the Power of Place with Kay Sargent of HOK
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