Alice Fournier is Chief Information Officer at ISS Americas where she executes the technology roadmap for the retail business, workplace technology and internal IT Infrastructure, with a focus on technology as a driver of productivity and business growth. Mike Petrusky asks Alice to share her perspectives on the importance of accepting and driving change, the role of AI and technology in facility management and corporate real estate, and the need to create a workplace experience that matches consumer expectations. They discuss creating a culture that embraces change, the challenges facing facility managers and the opportunity they have to shape the future of the built environment. Alice believes that AI has significant potential for predicting maintenance needs and optimizing asset lifecycles, but it requires clean, trustworthy, and available data. Mike and Alice agree that employee experiences need to mimic our seamless personal tech and they offer advice to help you deliver on expectations and be a Workplace Innovator in your organization!
Connect with Alice on LinkedIn: https://www.linkedin.com/in/alice-fournier/
Learn more about ISS A/S: https://www.issworld.com/en
Explore the latest Eptura Workplace Index Report: https://lp.eptura.com/content-eptura-workplace-index-Q3.html
Discover free resources and explore past interviews at: https://www.workplaceinnovator.com/
Learn more about Eptura™: https://eptura.com/
Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/
Ep. 173: Every Space Counts in the New Workplace & Good Decision-Making with Author Dawna Jones
Ep. 172: Digital Workplace Experience Conference - Leading Through Hybrid Model Complexities with Podcast Host Mike Petrusky
Ep. 171: WORKTECH “Work from Anywhere Conference”: End User Expert Panel Discussion with Inabelle Fang, Sid Bhatia and David Savage
Ep. 170: Live from Sydney - Lessons for a Post-Pandemic World with Nikki Greenberg of Real Estate of the Future
Ep. 169: Creating a Culture of Belonging in the Workplace with Mark Catchlove of Herman Miller
Ep. 168: Returning to Offices and Managing the Future Workplace while “Living a Rich and Intentional Life” with Stan Gibson of Oxygen Plus
Ep. 167: How Facility Management Leaders Will Support the Hybrid Workplace with Lena Thompson FMP, SFP, Kelly Johnson and R. Case Runolfson
Ep. 166: The Future of Real Estate, the Evolving Workplace and Creating a Great Employee Experience with Adam Hoy of GSK
Ep. 165: A Guide to Getting Workplace Transformation Right for Employees with Emily Klein of Perkins&Will and Dr. Melissa Steach of Herman Miller
Ep. 164: How Anthropology Can Inform Human-Centric Strategies for Your Hybrid Workplace with Melissa Fisher, PhD
Ep. 163: Overcoming the Five Challenges of Hybrid Working with Maud Santamaria of Mace
Ep. 162: A Candid Discussion about the Changing Workplace with Chad Smith & Mike Petrusky of iOFFICE
Ep. 161: The Gamification of Workforce Training & Employee Experience in the Future of Work with Sam Caucci of 1Huddle
Ep. 160: Five Predictions for Workplace 2040 with Mathew Xavier of KGO
Ep. 159: Workforce Profiles, Real Estate Portfolios and Dynamic Workplace Strategies with Anthony Parzanese of Red Hat
Ep. 158: Flexible Working Strategies, Workplace Culture and the Evolving Role of FM in Employee Experience with Peter Baumann of SAP
Ep. 157: Where are We Now and What Comes Next for the Workplace? with Podcast Host Mike Petrusky
Ep. 156: Evolution of the Facility Management Role in the Future of Work – IFMA’s World Workplace Europe with Simone Fenton-Jarvis of Ricoh UK
Ep. 155: Return to Office Strategies, Technologies and Cross-Department Collaboration with Joseph Aamidor of Aamidor Consulting
Ep. 154: The Future of Work & The New Meaning of Employee Experience with Dayann Charles of Verdantix
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