Our show has tackled client service by framing it around one big question: "What would a firm created by the founders of Disney, Amazon, and Four Seasons look like?"
Today we try to summarize our Five Star Bootcamp by answering that question. Building a law firm requires starting with the business foundations of mission, vision, and values. The mission should be clear and consistent for both employees and clients. The values should guide the behavior of employees and drive the business forward.
We need to provide results as a lawyer, but also humanize those results with great service so that your firm can quickly recover from mistakes and build a strong brand.
Five star service isn't easy, but it will reward you, your employees, your clients, and ultimately, your firm's bottom line.
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FSC Rewind: Running Your Service Delivery Like Disney w/ Lee Cockerell
Season 2 TEASER
FSC Rewind: Building Expert Status w/ Mike Whelan
FSC Rewind: Optimizing Your Intake Process w/ Billie Tarascio
FSC Rewind: Ditching the Billable Hour w/ Jonathan Stark
FSC Rewind: How and Why to Score Your Leads Using Data w/ Paul Kortman
FSC Rewind: Nailing Your Interview and Hiring Process w/ Molly McGrath
FSC Rewind: Growth Strategies Without Going Crazy w/ David Heinemeier Hansson
FSC REWIND: Increasing Your Speed to Expert w/ Maddy Martin
FSC REWIND: Understanding your Firm's Growth Stage w/ Adam Anderson
100. EPISODE 100! Season 2 Preview & Season 1 Recap
99. Improving and Making the Most of Legal Conferences w/ Mike Whelan
98. Finding Inspiration for Great Service w/ Ernie Svenson
97. Making AMAZING Service Your Firm's Norm w/ Shep Hyken
96. Your People-Focused Law Firm w/ Stephanie Everett
95. The Value of Empathy, Risk-Taking, and Failure in Law Practice w/ Jordan Furlong
94. Privacy Policies, Automation, and Why You Should Care w/ Donata Stroink-Skillrud
93. Crafting and Safeguarding Your Online Presence w/ Ruth Carter
92. Five Star Listener Q&A
91. Thriving With a Dual-Profession Niche Practice w/ Boyd Shepherd
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