Our show has tackled client service by framing it around one big question: "What would a firm created by the founders of Disney, Amazon, and Four Seasons look like?"
Today we try to summarize our Five Star Bootcamp by answering that question. Building a law firm requires starting with the business foundations of mission, vision, and values. The mission should be clear and consistent for both employees and clients. The values should guide the behavior of employees and drive the business forward.
We need to provide results as a lawyer, but also humanize those results with great service so that your firm can quickly recover from mistakes and build a strong brand.
Five star service isn't easy, but it will reward you, your employees, your clients, and ultimately, your firm's bottom line.
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71. Training Your Staff for Tech Proficiency w/ Alicia Pierre
70. Nailing Your Interview and Hiring Process w/ Molly McGrath
FSC REWIND: Values, Culture, and Standards
69. The Evolving Role of Non-Lawyers in the Law Firm w/ Michelle Spencer
68. Implementing a Results-Only Work Environment w/ Jody Thompson
67. Generating Amazing Referrals w/ Stacey Brown Randall
66. Five Star Service Essentials
65. Big Tech's Role in the Legal Service Economy w/ Conrad Saam
64. Employee Onboarding for the Modern Law Firm w/ Justie Nicol
63. Adopting a Value Pricing Strategy w/ Ed Kless
62. Running Your Service Delivery Like Disney w/ Lee Cockerell
61. Developing Your Firm's Sales Plan (Don't Be Afraid!) w/ Steve Fretzin
60. Implementing Better Automation and Systems w/ Stacy Carlson
59. Demystifying the Law for Our Clients w/ Tiffany Christianson
58. Optimizing Your Intake Process w/ Billie Tarascio
57. Mastering Your Firm's Internal Training w/ Matt Gjertsen
56. Improving Your Interview and Hiring Process w/ Davis Nguyen
55. Optimizing Your Site for Conversions and Clarity w/ Quinn Zeda
54. Making the Right Tech Choices for Your Firm w/ Colin Levy
53. Building a Great Virtual Law Firm w/ Sam Mollaei
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