Our show has tackled client service by framing it around one big question: "What would a firm created by the founders of Disney, Amazon, and Four Seasons look like?"
Today we try to summarize our Five Star Bootcamp by answering that question. Building a law firm requires starting with the business foundations of mission, vision, and values. The mission should be clear and consistent for both employees and clients. The values should guide the behavior of employees and drive the business forward.
We need to provide results as a lawyer, but also humanize those results with great service so that your firm can quickly recover from mistakes and build a strong brand.
Five star service isn't easy, but it will reward you, your employees, your clients, and ultimately, your firm's bottom line.
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90. Five Star Recap - Episodes 81-89
89. The Consumerization of Legal w/ Kim Bennett
88. FSC Live from ABA TECHSHOW!
87. Building the Data-Driven Law Firm w/ Ed Walters
86. Tech Trends You Shouldn't Spend Money On (Yet) w/ Jess Birken and Jared Correia
85. Going Solo and Thriving with Your Practice w/ Carolyn Elefant
84. Delivering Real Value with Subscriptions w/ Jonathan Tobin
83. Finding Your Email Solutions w/ Jess Birken
82. Email Delegation for Attorneys w/ Maddy Martin, Jess Birken, and Tyson Mutrux
81. The Art of Email Delegation w/ Lizzy Brooks
80. Five Star Listener Q&A
79. Five Star Recap - Episodes 70-78
78. Five Star Counsel Coaching Session w/ Greg Steele
77. Utilizing Webinars to Land Your Ideal Clients w/ Paul Yokabitus
76. Reimagining Your Workplace for the New Normal w/ Anthony Davies
75. Perfecting Your Holistic Sales Process w/ Allison Williams
74. Optimizing for Google My Business w/ Paul Cashman and Wes Lungwitz
73. The Eight Layers of Legal Cybersecurity w/ Tom Lambotte
72. Growth Strategies Without Going Crazy w/ David Heinemeier Hansson
FSC REWIND: Setting Our Service Standards
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