Our show has tackled client service by framing it around one big question: "What would a firm created by the founders of Disney, Amazon, and Four Seasons look like?"
Today we try to summarize our Five Star Bootcamp by answering that question. Building a law firm requires starting with the business foundations of mission, vision, and values. The mission should be clear and consistent for both employees and clients. The values should guide the behavior of employees and drive the business forward.
We need to provide results as a lawyer, but also humanize those results with great service so that your firm can quickly recover from mistakes and build a strong brand.
Five star service isn't easy, but it will reward you, your employees, your clients, and ultimately, your firm's bottom line.
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32. Structuring Communication with Clients w/ Colin Ley
31. Setting Our Service Standards
30. Automating Your Client Prep & Intake w/ Justie Nicol
29. Values, Culture, and Standards
28. Measuring Your Firm's Progress with Data w/ Melissa Shanahan
27. Empathetic Communication in Client Service w/ Jennifer Longtin
26. Hiring & Training Legal Interns w/ Erik Pelton
25. Be Service-Based, Not Client-Focused
24. Top 3 Cybersecurity Threats & Tactics to Engage Clients w/ Zach Eikenberry
23. Management Secrets to Serve Your Staff w/ Matt Ludt
22. Thinking Beyond the Client Journey
21. Writing-Tech as a Service Failsafe w/ Ivy Grey
20. The 3 Main Bottlenecks in Your Law Practice w/ John Grant
19. Building Expert Status w/ Mike Whelan
18. The 26 Behaviors of an Effective Lawyer w/ Jordan Couch
17. Learning From Automated Legal Tech Products w/ Erin Levine
16. Testing Your Innovative Ideas w/ Mike Whelan
15. Management IS Service
14. Taking Smart Chances with your Marketing w/ Ryan McKeen
13. The Future of Legal Tech and Service w/ Jack Newton & George Psiharis of Clio
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