Our show has tackled client service by framing it around one big question: "What would a firm created by the founders of Disney, Amazon, and Four Seasons look like?"
Today we try to summarize our Five Star Bootcamp by answering that question. Building a law firm requires starting with the business foundations of mission, vision, and values. The mission should be clear and consistent for both employees and clients. The values should guide the behavior of employees and drive the business forward.
We need to provide results as a lawyer, but also humanize those results with great service so that your firm can quickly recover from mistakes and build a strong brand.
Five star service isn't easy, but it will reward you, your employees, your clients, and ultimately, your firm's bottom line.
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12. Progressing Through Business Levels
11. Selectively Breaking the Lawyer Mindset w/ Moshe Amsel
10. The Four Stages of Business
9. Mastering Your Intake and Referral Leads w/ Seth Price
8. Client Service Isn't Client Experience
7. Top 5 Alternative Billing Practices w/ Jared Correia
6. Avoiding Ethics Issues Through Good Service w/ Megan Zavieh
4. Understanding Your Product
5. Automating Time-Robbing Repetitive Tasks w/ Paul Kortman
3. Understanding your Firm's Growth Stage w/ Adam Anderson
2. Qualifying Clients & Simplifying Communication w/ Maddy Martin of Smith AI
1. What is Service?
Intro to Five Star Counsel
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