Our show has tackled client service by framing it around one big question: "What would a firm created by the founders of Disney, Amazon, and Four Seasons look like?"
Today we try to summarize our Five Star Bootcamp by answering that question. Building a law firm requires starting with the business foundations of mission, vision, and values. The mission should be clear and consistent for both employees and clients. The values should guide the behavior of employees and drive the business forward.
We need to provide results as a lawyer, but also humanize those results with great service so that your firm can quickly recover from mistakes and build a strong brand.
Five star service isn't easy, but it will reward you, your employees, your clients, and ultimately, your firm's bottom line.
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52. Integrating New Tech into Your Practice w/ Joshua Lenon
51. Asking the Right Questions and Building Rapport w/ Brock Hendricks
50. Dealing with Burnout and Work-Life Balance as an Attorney w/ Sherry Walling
49. Avoiding Grievances with Great Service w/ Lisa Gonzalez
48. Ditching the Billable Hour w/ Jonathan Stark
47. Your Great Service IS Your Marketing (and Vice Versa) w/ Jordan Ostroff
46. Succeeding with Your Own Online Course w/ Stephen Ladek
45. Managing Stress to Maximize Productivity w/ Olivia Vizachero
44. How and Why to Score Your Leads Using Data w/ Paul Kortman
43. Reducing Client Anxiety and Friction with Marketing w/ Gyi Tsakalakis
42. Building a Legal Subscription Service w/ Dan Lear
41. Interviewing, Hiring, and Onboarding
40. Mastering Consistent Marketing w/ Chelsea Williams
39. Building a Great Course to Serve New Clients w/ Joey Vitale
38. Designing Your 'Win the Day' Checklist w/ Jess Birken
37. Embracing Your Personality and Humor w/ Lianna Patch
36. Increasing Your Speed to Expert w/ Maddy Martin
35. Automating Your Documents and The Future of Legal Products w/ Dorna Moini
34. Finding & Developing Your Practice Niche w/ Emily Albrecht
33. Focusing on Your Highest & Best Use w/ Talitha Gray Kozlowski
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