We welcome you to this Disney at Work podcast where we share best in business ideas from the Happiest Places on Earth. Disney CEO Bob Chapek, in a recent Bloomberg interview, shared the following:
“Our guest satisfaction scores since we have re-opened across the world have shown that indeed, our guests are more satisfied than they were even before the pandemic.”
Is this so? Is Disney’s customer satisfaction better than prior to the pandemic? How could it be when COVID has slowed everything down, when guests are having to make a reservation, wear masks, and stay socially distant? How could you have better customer satisfaction when there are no parades, no character meet ‘n’ greets, when many shows attractions are not available and no fireworks mark the conclusion of a park day? We’ll look at how this is not only possible, but what implications there are in your organization and how you should consider the possibilities of improving customer satisfaction, even under difficult times.
Also, if you like this podcast, we really appreciate you helping out the “littlest podcast that ever could by visiting iTunes and giving us a positive rating and review. This helps more people find us out there.
Beat the Heat Hacks for Summer at Walt Disney World
Rick Barongi & The Pioneers of Disney’s Animal Kingdom
Star Wars Galactic Starcruiser Ends & Other Important Losses
When the Wait in Line is a Crime: Disney CSI+
Fantasyland at Disneyland Paris! A Place of Joy and Magic
Big Changes to Walt Disney World Park Reservations & Disney Dining in 2024
Dining Reviews at Narcoose’s and Story Book Dining at Artist Point with Snow White
Disney News From Around the World & Lawsuits Too
Beyond the Ride: Meet the Tron Green Team, along with Tron Food & Beverage Plus Retail!
Celebrating 25 Years of Disney’s Animal Kingdom
Dissecting Magic Kingdom Expansion Rumors
The Empire Strikes Back: Governor DeSantis Retaliates Against Disney
Disneyland Paris Interview with Imagineer Tom Morris
Orlando’s Water Park Wars--A Sign of Disney Park Attendance?
Disneyland Paris: Exploring Adventureland
Insights From Disney’s 2023 Shareholder Meeting
Epcot: Mary Poppins to Flower & Garden to the End of Harmonious
Roundup Rodeo BBQ Review!
Revisiting Sinbad’s Storybook Voyage & Compass of Your Heart
Epcot’s Spine: From Moana to CommuniCore to Fireworks--What’s Happening?
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