It can be hard to create rapport and find a shared interest between people who see the world very differently.
In this episode, Luca Falqui, a medical doctor with a 30-year long humanitarian career mostly spent around Asia, explains why empathy, strategic thinking, and even a white beard can help deliver life-saving healthcare in crisis situations.
This is part of the second season of Frontline Negotiators: Stories from the Field. It features personal stories told by humanitarian professionals as they negotiate to access, assist and protect people in crisis.
Across the season you will hear first-hand accounts from humanitarian workers from different backgrounds, agencies, nationalities and technical profiles who will share about the challenge of delivering aid in some of the most high-pressure environments in the world.
The series is produced by the Centre of Competence on Humanitarian Negotiation.
frontline-negotations.org
Carol’s story | Mastering soft skills in negotiations
Pascal's Story | Navigating negotiations through different languages
Marika’s story | Setting red lines, upholding humanitarian principles
Maria’s story | The power of collective negotiations
Rehan’s story | When negotiating means thinking outside the box
Julia’s story | Shifting the negotiation focus to your advantage
Raquel's story | Local communities: allies, intermediaries or counterparts?
Precillar's Story | Understanding a counterpart's deeper reasoning and motives
Valerie Guarnieri's story | Setting the negotiation red lines for thousands across the globe
Stephen's story | From British army officer to humanitarian negotiator
Stories from the Field: Season 2 Trailer
Mariana’s story | How language skills can help in negotiations
Igor's Story | From Toy Maker to Helping Refugees in Moldova
Apostolos’s story | From medical doctor to negotiator
Dariha’s story | When your identity shapes the negotiation outcome
Innocent’s story | Learning local customs to build trust in a negotiation
Nana’s story: Preparing is Just as Important
Amro’s story: Negotiating with Confidence
Kiran’s story: Dealing with Armed Groups
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