Alice Fournier is Chief Information Officer at ISS Americas where she executes the technology roadmap for the retail business, workplace technology and internal IT Infrastructure, with a focus on technology as a driver of productivity and business growth. Mike Petrusky asks Alice to share her perspectives on the importance of accepting and driving change, the role of AI and technology in facility management and corporate real estate, and the need to create a workplace experience that matches consumer expectations. They discuss creating a culture that embraces change, the challenges facing facility managers and the opportunity they have to shape the future of the built environment. Alice believes that AI has significant potential for predicting maintenance needs and optimizing asset lifecycles, but it requires clean, trustworthy, and available data. Mike and Alice agree that employee experiences need to mimic our seamless personal tech and they offer advice to help you deliver on expectations and be a Workplace Innovator in your organization!
Connect with Alice on LinkedIn: https://www.linkedin.com/in/alice-fournier/
Learn more about ISS A/S: https://www.issworld.com/en
Explore the latest Eptura Workplace Index Report: https://lp.eptura.com/content-eptura-workplace-index-Q3.html
Discover free resources and explore past interviews at: https://www.workplaceinnovator.com/
Learn more about Eptura™: https://eptura.com/
Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/
Ep. 93: iOFFICE + Teem – Combining Forces to Create Connected Workspace Experiences that Drive Enhanced Business Outcomes with Blake Hunsaker
Ep. 92: IoT Sensors, Space Utilization, and Delivering Workplace Experience through Real-Time Data with Elizabeth Redmond of CoWorkr
Ep. 91: 2020 Workplace Strategies - Going Beyond Industry Trends & Physical Design with Arnold Levin of Gensler (Part 2)
Ep. 90: 2020 Workplace Strategies - Going Beyond Industry Trends & Physical Design with Arnold Levin of Gensler (Part 1)
Ep. 89: Best Quotes & Worst Notes of 2019 - Highlights from the Workplace Innovator Podcast with Mike Petrusky
Ep. 88: Facility Management Inspiration and Career Opportunities for Future Workplace Leaders with Bobby LaRon, M.S. of OPB & IFMA
Ep. 87: Introducing iXMS: The Next Generation of IWMS - Preparing You for the Continual Next | Susan Clarke of Verdantix & Chad Smith of iOFFICE
Ep. 86: The Purpose-Driven Workplace & Promoting Opportunities for the Built Environment in 2020 and Beyond with Jo Sutherland of Magenta
Ep. 85: Academic Research in Facility Management and the Workplace with Dr. Matthew Tucker
Ep. 84: Defining Your Workplace - A Vision for the Future with Brendan Robinson of Under Armour (Part 2)
Ep. 83: Defining Your Workplace - A Vision for the Future with Brendan Robinson of Under Armour (Part 1)
Ep. 82: Creating Inspiring Physical Spaces and Work Environments that Elevate People with Author & Workplace Strategist Kursty Groves
Ep. 81: Essential Collaborations: Designing the Workplace for the Workforce of Tomorrow with Megan Thompson, Darin Rose & Darren Kanthal
Ep. 80: “Boldly Transforming the Human Experience” and Driving the Future of Work with David Wagner of NELSON Worldwide
Ep. 79: Driving Culture Change While Planning & Building a New HQ with Sharon G. Kinsman, CFM of the National Association of Broadcasters
Ep. 78: Flexible Space, Coworking and Workplace as a Service Explained with Craig Loeber of CommonGrounds Workplace
Ep. 77: “Leadership By Choice: 7 Keys for Maximizing Your Impact and Influence in the Workplace… Right Where You Are” | Sue Salvemini
Ep. 76: Corporate Moves, Change Management and Creating Great Workplace Experiences with Javier Maldonado of VF Corporation
Ep. 75: The Future of Facility Management, IFMA and Education for Workplace Leaders with Mayra Portalatin, SFP, LEED AP of NVE, Inc.
Ep. 74: Employee Engagement & Enhancing Workplace Experiences with “The Happiness Guru” Kelly Duff of Allstate
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