Alice Fournier is Chief Information Officer at ISS Americas where she executes the technology roadmap for the retail business, workplace technology and internal IT Infrastructure, with a focus on technology as a driver of productivity and business growth. Mike Petrusky asks Alice to share her perspectives on the importance of accepting and driving change, the role of AI and technology in facility management and corporate real estate, and the need to create a workplace experience that matches consumer expectations. They discuss creating a culture that embraces change, the challenges facing facility managers and the opportunity they have to shape the future of the built environment. Alice believes that AI has significant potential for predicting maintenance needs and optimizing asset lifecycles, but it requires clean, trustworthy, and available data. Mike and Alice agree that employee experiences need to mimic our seamless personal tech and they offer advice to help you deliver on expectations and be a Workplace Innovator in your organization!
Connect with Alice on LinkedIn: https://www.linkedin.com/in/alice-fournier/
Learn more about ISS A/S: https://www.issworld.com/en
Explore the latest Eptura Workplace Index Report: https://lp.eptura.com/content-eptura-workplace-index-Q3.html
Discover free resources and explore past interviews at: https://www.workplaceinnovator.com/
Learn more about Eptura™: https://eptura.com/
Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/
Ep. 114: FM & CRE Technology Tools, Wireless Charging & Return to Workplace Strategies with Dan Bladen & Peter Ankerstjerne
Ep. 113: Workplace Safety, Facility Disinfection and Design Strategies When Reopening Offices with Wayne Whitzell & Gordon Wright
Ep. 112: Why Trust is Essential When Planning our Return to the Office with Kelly Johnson & Geoff Snavely
Ep. 111: Managing Stress & Humanizing the Workplace Machine in Unprecedented Times with Author Rex Miller
Ep. 110: Zoom Fatigue, Hitting the “Digital Wall” and Managing our Well-being during COVID-19 with Steve Todd of Nasdaq & OSW
Ep. 109: Design a Safer Workplace with Appropriate Physical Distancing | Introducing Space-Right® with Chad Smith & Lori Strasser
Ep. 108: Planning for the Return to Offices and the Future of the Workplace during COVID-19 with Kay Sargent of HOK
Ep. 107: ProFM Town Hall: Short & Long-Term Implications of the Pandemic on FM with Stormy Friday, Stan Mitchell & Kylash Ramesh
Ep. 106: The Intelligent Facility Management Transition - How FMs Start Smartly in New Roles with Tyrel Melville, FMP with Scotiabank
Ep. 105: Creating Psychological Safety When Preparing for a Return to the Workplace with Cristina Herrera and Simone Fenton-Jarvis
Ep. 104: How Tech Tools Help This Facility Manager Reach Her Organization’s Goals with Jodi Parrott of FBL Financial Group, Inc.
Ep. 103: Connecting our Community During the COVID-19 Pandemic – Introducing the “Workplace Innovator Interactive” Livestream
Ep. 102: An Inspirational Facility Management Story from the IFMA Community with Dawn Mueller of World Resources Institute
Ep. 101: “Culture Infusion” How to Create and Maintain a Thriving Organizational Culture with Kerry Wekelo of Actualize Consulting
Ep. 100: A Celebration of our 100th Episode featuring the Mike Petrusky Interview by Geoff Snavely of MilliCare Floor & Textile Care
Ep. 99: Workplace Data Improves Employee Experience & CRE Performance with Katy Redmond & Dusty Duistermars of JLL
Ep. 98: The Changing Workplace, Personal Development and Creating a “Transition Hub” with Louise Watts of HPC Global
Ep. 97: Digital Transformation, Upskilling Your Workforce and Preparing for the Future of Work with Sarah McEneaney of PwC
Ep. 96: Human Behavior in the Workplace, Employee Experience and Creating a "Work Better Day" with Natalie Kapoulas of OPX
Ep. 95: Healthcare Operations, Workplace Wellbeing & “Daring Greatly” in FM Leadership with Jill Johnson, FACHE of MedStar Harbor Hospital
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