Alice Fournier is Chief Information Officer at ISS Americas where she executes the technology roadmap for the retail business, workplace technology and internal IT Infrastructure, with a focus on technology as a driver of productivity and business growth. Mike Petrusky asks Alice to share her perspectives on the importance of accepting and driving change, the role of AI and technology in facility management and corporate real estate, and the need to create a workplace experience that matches consumer expectations. They discuss creating a culture that embraces change, the challenges facing facility managers and the opportunity they have to shape the future of the built environment. Alice believes that AI has significant potential for predicting maintenance needs and optimizing asset lifecycles, but it requires clean, trustworthy, and available data. Mike and Alice agree that employee experiences need to mimic our seamless personal tech and they offer advice to help you deliver on expectations and be a Workplace Innovator in your organization!
Connect with Alice on LinkedIn: https://www.linkedin.com/in/alice-fournier/
Learn more about ISS A/S: https://www.issworld.com/en
Explore the latest Eptura Workplace Index Report: https://lp.eptura.com/content-eptura-workplace-index-Q3.html
Discover free resources and explore past interviews at: https://www.workplaceinnovator.com/
Learn more about Eptura™: https://eptura.com/
Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/
Ep. 75: The Future of Facility Management, IFMA and Education for Workplace Leaders with Mayra Portalatin, SFP, LEED AP of NVE, Inc.
Ep. 74: Employee Engagement & Enhancing Workplace Experiences with “The Happiness Guru” Kelly Duff of Allstate
Ep. 73: The Paradox of the Workplace & Summer of 2019 Podcast Review with Mike Petrusky
Ep. 72: Conference Connections Lead to Workplace Success at UC19 & Beyond with Holly Hindmarsh, Nancy Barton and Susan Veres
Ep. 71: A Roadmap to Implementing Workplace Technologies in Facility Management | Laverne Deckert & Gordon Mitchell - ISO/TC 267
Ep. 70: Aligning FM & HR to Drive Employee Experience with Heather Davis, PHR, SHRM-CP and John Mackay, CFM
Ep. 69: The Workplace Opportunity for Facility Management Leaders with Chris Moriarty of IWFM
Ep. 68: The 5G Revolution and the Future of Workplace Connectivity with Rich Berliner of Connected Real Estate Magazine
Ep. 67: "The Career Advice I Wish I Had at 25" and Preparing for the “Workforce 2030” (Part 2) with Author Shane Rodgers
Ep. 66: "The Career Advice I Wish I Had at 25" and Preparing for the “Workforce 2030” (Part 1) with Author Shane Rodgers
Ep. 65: From the Army to the Smithsonian - Military Leaders & IFMA Connections Deliver Facility Management Success with Scottie Benjamin
Ep. 64: How Artificial Intelligence is Impacting our World of Facility Management, CRE, and Workplace Innovation with Author Katie King
Ep. 63: No More Feedback! A Positive Contrarian’s View of the Workplace with Author Carol Sanford
Ep. 62: Highlights from ”The Big Easy Workplace Summit” – iOFFICE’s User Conference 2019 in New Orleans
Ep. 61: Workplace Week 2019 New York Celebrates Workplace Innovation & Creativity | Andrew Mawson - Advanced Workplace Associates
Ep. 60: The Evolution of the Workplace in a Highly Connected and Fast-Changing World | Gordon Wright - HOK
Ep. 59: HR & IT: Your New Best Friends - The Rise of a New Role for Facility Managers with Rhonda Rezac, Chris Jones, and Michael Rossman
Ep. 58: CRE & FM Teamwork for Facing Unique Workplace Challenges with Darlene Frantz, CFM, LEED AP & Janel Abbass-O'Neill of ManTech
Ep. 57: Flexible Design Considerations & Workplace Strategies for Law Firms | Joseph Geierman - Troutman Sanders
Ep. 56: Live from IFMA’s Facility Fusion! Who Will Take the Lead? How FMs are Uniquely Qualified to Drive ROI through Workplace Innovation
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