We depend on online reviews for everything from hotel and restaurant bookings to what products to buy, and as we hear in this programme, medical and cosmetic procedures.
But what happens when customers and companies start resorting to lawsuits as a result?
We hear from patients who have had legal action taken against them for reviews they've written.
(Image: A surgeon putting on surgical gloves. Credit: Getty Images)
Presented and produced by Ed Butler
Eurovision: Making money out of something I love
Resurrecting ‘ghost’ whisky distilleries
The trouble with live music
What hope for Kosovo's economy?
Meet the trailblazers: The female bike mechanics
Can the Tour de France Femmes deliver?
Tourism cashing in on the ‘pink dollar’
How can recycling be profitable?
Business Daily meets: Picsart CEO Hovhannes Avoyan
Modest fashion: Inside a $300bn industry
When films disappear
Where is 'a woman's place' in Ireland today?
Should I put a wind turbine on my roof?
Corruption at port
The rise of women voters in India
Business Daily meets: game designer Brenda Romero
Africa's video gaming boom
Video games in concert
What’s happening to the gaming business?
Create your
podcast in
minutes
It is Free
The emPOWERed Half Hour
Global News Podcast
The Infinite Monkey Cage
Friday Night Comedy from BBC Radio 4
You’re Dead to Me
Elis James and John Robins