We welcome you to this Disney at Work podcast where we share best in business ideas from the Happiest Places on Earth. Disney CEO Bob Chapek, in a recent Bloomberg interview, shared the following:
“Our guest satisfaction scores since we have re-opened across the world have shown that indeed, our guests are more satisfied than they were even before the pandemic.”
Is this so? Is Disney’s customer satisfaction better than prior to the pandemic? How could it be when COVID has slowed everything down, when guests are having to make a reservation, wear masks, and stay socially distant? How could you have better customer satisfaction when there are no parades, no character meet ‘n’ greets, when many shows attractions are not available and no fireworks mark the conclusion of a park day? We’ll look at how this is not only possible, but what implications there are in your organization and how you should consider the possibilities of improving customer satisfaction, even under difficult times.
Also, if you like this podcast, we really appreciate you helping out the “littlest podcast that ever could by visiting iTunes and giving us a positive rating and review. This helps more people find us out there.
Sleeping Beauty Castle: Le Château de la Belle au Bois Dormant at Disneyland Paris
Celebrating 4 Years of Star Wars Galaxy’s Edge
Quiet Corners in Epcot and Disney News from Every Corner
The Haunted Mansion & the Spirit of Compromise
Hat Box Ghost & More--Can We Assume Positive Intent For Imagineering & In Life?
A Big Announcement--Plus News of Two Princes Return to the Kingdom!
Checking Out Epcot’s International Food & Wine Festival for 2023
Celebrating 100 Years of Disney and More at Disneyland Resort
A Very Personal Disneyland Journey with My Son
Bob Iger’s Contract Extends to 2026--His Insights on the Company Moving Forward
Disney Wonder Alaskan Excursions: Part II
Onboard the Disney Wonder for Alaska: Part I
Busy Disney Update for June 2023
Celebrating 60 Years of Walt Disney’s Enchanted Tiki Room
New Park Attendance Numbers Around the Globe! What Do They Mean?
Right Down Main Street, U.S.A. at Disneyland Paris & Special Announcement!
Comparing Toy Story Lands--Which is Best?
Disney, Apple Vision Pro & the Metaverse
Discoveryland: A Very Different Tomorrowland
Rites of Passage on Avatar’s Flight of Passage
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