Managing Customer Expectations - The Revenue Hustle #23 - Rhodette Zuniga

In this latest episode of the Revenue Hustle, we’re joined by Rhodette Zuniga, the Director of Customer Success at Demandbase.

New customers that just bought have high expectations so customer success teams responsible for their on-boarding have to properly manage their expectations! Customers want to solve all of their problems overnight, which is typically faster than their own organizations can move. Rhodette shares her framework & process for managing her customer's expectations to ensure great experiences.

 

Rhodette's Revenue Rules:

1. Don’t bite off more than you can chew.
2. Complex problems don't always require complex solutions. 

 

Follow Rhodette on LinkedIn: https://www.linkedin.com/in/rhodettez/

 

Where you can listen:

• iTunes:https://podcasts.apple.com/us/podcast/managing-customer-expectations-the-revenue-hustle-23/id1538449270?i=1000585348440
• Spotify: https://open.spotify.com/episode/1Oro6fxiBFcK5jqoIJg7Mo?si=e4413572e276448b
• YouTube: https://youtu.be/F8PEw5ias08