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The Revenue Hustle

The Revenue Hustle

Business:Marketing

Managing Customer Expectations - The Revenue Hustle #23 - Rhodette Zuniga

Managing Customer Expectations - The Revenue Hustle #23 - Rhodette Zuniga

2022-11-07
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In this latest episode of the Revenue Hustle, we’re joined by Rhodette Zuniga, the Director of Customer Success at Demandbase.

New customers that just bought have high expectations so customer success teams responsible for their on-boarding have to properly manage their expectations! Customers want to solve all of their problems overnight, which is typically faster than their own organizations can move. Rhodette shares her framework & process for managing her customer's expectations to ensure great experiences.

 

Rhodette's Revenue Rules:

  1. Don’t bite off more than you can chew.
  2. Complex problems don't always require complex solutions. 

 

Follow Rhodette on LinkedIn: https://www.linkedin.com/in/rhodettez/

 

Where you can listen:

  • iTunes:https://podcasts.apple.com/us/podcast/managing-customer-expectations-the-revenue-hustle-23/id1538449270?i=1000585348440
  • Spotify: https://open.spotify.com/episode/1Oro6fxiBFcK5jqoIJg7Mo?si=e4413572e276448b
  • YouTube: https://youtu.be/F8PEw5ias08
view more

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Transforming the Buyer-Seller Relationship- The Revenue Hustle #27 - Jaime Konzelman
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Operationalize The Customer Voice - The Revenue Hustle #26 - Madi Rawlins
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Customers Are People Too - The Revenue Hustle #25- David Karp
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The ABCs of Customer Success - The Revenue Hustle #22 - Angela Hooper
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Sales Cannot Do It Alone - The Revenue Hustle #21 - Mike Weir
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The Value of CS Ops - The Revenue Hustle #20 - Jeff Heckler
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Keys to Successful Sales Transformations - The Revenue Hustle #19 - Steve Frost
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Net Revenue Retention Is the New North Star - The Revenue Hustle #18 - Michael Maday
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Attributes of a GREAT Customer Success Manager- The Revenue Hustle #17 - Chris Longo
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Qualified Marketing Leads Still Matter- The Revenue Hustle #16 - Mallory Lee
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Speaking Your Customer’s Language - The Revenue Hustle #15 - Darshan Jain
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Marketers can run Sales Teams and be CRO - The Revenue Hustle #14 - Rebecca Grimes
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The Future Of SDRs - The Revenue Hustle #13 - David Dulany
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Unlocking Growth at Professional Service Firms - The Revenue Hustle #12 - David Ryan
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Mistakes CMOs make that get them FIRED - The Revenue Hustle #11 - MarkTack
2021-11-04
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