2023 was the year AI changed everything – and Intercom has been at the forefront of the revolution. Listen to highlights from our conversations about how AI is transforming customer service and the world of tech.
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Shep Hyken on getting ahead of the competition with exceptional CX
Evolving your support org to thrive in the AI era
Mapping out the first 90 days with AI-first Customer Service
Off Script: Into the future with AI-first Customer Service
Exploring customer service career paths in the age of AI
Unpacking the impact of AI on CX with PartnerHero's Mercer Smith
Moment of truth – Fin AI Copilot in practice
How Fin AI Copilot changes the game for support teams
Introducing Off Script: Des Traynor on the AI revolution
Stacy Sherman on how to design customer experiences that drive loyalty
Fueling the AI machine with the knowledge it needs
How AI is transforming customer service tech stacks
Amplitude’s Jenna Elliott on navigating the future of customer success
Understanding the changing economics of customer service in the age of AI
Making magic: Simon T. Bailey on the platinum service principles that create lifelong customers
Exploring Intercom's Customer Service Trends Report for 2024
Rewind: Jeff Vincent on solving customer problems
Intercom on Product: Riding the AI wave in 2024
CX leader Camille E. Acey on the evolving dynamics in customer service
Synthesia CEO Victor Riparbelli on how generative AI is transforming video
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