2023 was the year AI changed everything – and Intercom has been at the forefront of the revolution. Listen to highlights from our conversations about how AI is transforming customer service and the world of tech.
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Rewind: Square's Rohini Pandhi on spotting and solving customer problems
What happens when customers meet chatbots? Discussing our latest research on AI in customer service
AI educator Kavita Ganesan on uncovering AI opportunities in your business
Two AI chatbots walk into a bar: TV writer Joe Toplyn on teaching chatbots to crack jokes
Becoming Fin: The story behind the name of our AI chatbot
Adapting to the AI revolution in CS: Discussing our 2023 AI report
Transforming customer service in healthcare, with health educator Jennifer FitzPatrick
From science fiction to reality: Exploring the potential of LLMs
Preparing your CS team for the age of AI: Hear the latest thoughts from leaders in the space
Intercom on Product: The AI revolution and the future of customer service
Building AI that works: How to navigate the AI frontier as a product leader
Unleashing productivity: Learn how AI boosts customer service team productivity by 14%, according to Stanford and MIT researchers
How to take your Customer Service from unforgivable to unforgettable, with Micah Solomon
How customer-obsessed companies are coming out on top: Insights from CX executive Marbue Brown
How to prove the value of your customer experience programs – actionable advice from CX expert Jim Tincher
Behavioral economics expert Melina Palmer on unlocking the science of consumer behavior
The great differentiator: How fintech companies are prioritizing great customer service
Customer support just got smarter: A closer look into our new ChatGPT-powered bot
CX expert Jon Picoult on shaping memories, not just experiences
Conversation starter: A chat about our groundbreaking new AI chatbot
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