2023 was the year AI changed everything – and Intercom has been at the forefront of the revolution. Listen to highlights from our conversations about how AI is transforming customer service and the world of tech.
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Rewind: Strategyn’s Tony Ulwick on Jobs-to-be-Done
New at Intercom: Unlocking in-product messaging
Management coach Lara Hogan on perfecting the leadership craft
Engineering principles: Shaping the solution and building in small steps
How to deploy empathy to get the most out of customer interviews, according to Geocodio's Michele Hansen
Emojis mean business: The characters transforming business messaging
Intercom on Product: The new dawn of Machine Learning
Rewind: Jean Hsu on people-centric management
Kinzen’s CEO Mark Little on the fight against disinformation
Algolia’s Sarah Dayan on what sets a staff plus engineer apart
UserTesting’s Janelle Estes on using human insight to create memorable experiences
Let's talk principles: From technical conservatism to connected, modular systems
Sanj Bhayro on creating the right foundation to help businesses scale
Three million downloads and counting: Inside Intercom reaches a podcasting milestone
Stripe’s James Dyett on a customer-first approach to sales
Stark’s CEO Cat Noone on designing accessible products
Form specialist Caroline Jarrett on designing surveys that work
G2's CMO Amanda Malko on the latest trends in software buying
Pride 2022: Being out and bringing people in
Intercom’s product principles: Back to the basics
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