Alice Fournier is Chief Information Officer at ISS Americas where she executes the technology roadmap for the retail business, workplace technology and internal IT Infrastructure, with a focus on technology as a driver of productivity and business growth. Mike Petrusky asks Alice to share her perspectives on the importance of accepting and driving change, the role of AI and technology in facility management and corporate real estate, and the need to create a workplace experience that matches consumer expectations. They discuss creating a culture that embraces change, the challenges facing facility managers and the opportunity they have to shape the future of the built environment. Alice believes that AI has significant potential for predicting maintenance needs and optimizing asset lifecycles, but it requires clean, trustworthy, and available data. Mike and Alice agree that employee experiences need to mimic our seamless personal tech and they offer advice to help you deliver on expectations and be a Workplace Innovator in your organization!
Connect with Alice on LinkedIn: https://www.linkedin.com/in/alice-fournier/
Learn more about ISS A/S: https://www.issworld.com/en
Explore the latest Eptura Workplace Index Report: https://lp.eptura.com/content-eptura-workplace-index-Q3.html
Discover free resources and explore past interviews at: https://www.workplaceinnovator.com/
Learn more about Eptura™: https://eptura.com/
Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/
Ep. 53: Facility Management Strategies Impacting the People in the Workplace | Chris Walinski, CEA - Munich Reinsurance America
Ep. 52: Workplace Strategy & Inspiration from a Young CRE Professional | Cristina Herrera - Ted Moudis Associates
Ep. 51: Powering the Changing Workplace with Flexibility | Michelle Fritsche of Regeneron & Dan Castner of BAM Architecture Studio
Ep. 50: Employee Experience is More than a Buzzword! FM & CRE Leaders Agree on the Greatest Driver of Workplace ROI | Mike Petrusky
Ep. 49: The Power of Sensors: How Building Data is Impacting the Workplace Experience | Dan Ryan - VergeSense
Ep. 48: “Being Resourceful Together”: The Value of Facility Management Consulting | David Reynolds, CFM, FMP - President of IFMA’s FMCC
Ep. 47: Beyond CRE & FM: How Space Delivers Value for Workplace Leaders | Bob Fox - FOX Architects & Work Design Magazine
Ep. 46: How Amenities, Hospitality, and Culture Drive Workplace Collaboration | Razia Ferdousi-Meyer - Ankura
Ep. 45: Workplace Strategy & Design for Professional Services and Law Firms | Rachel Casanova of Balansett & Bill Dowzer of BVN
Ep. 44: Enterprise Asset Management, Capital Planning & FM in Higher Education | Cameron Christensen, CEFP, FMP - The Juilliard School
Ep. 43: The Ongoing Journey of Change in the Workplace | Annemarie Fleming - MovePlan Group & IFMA's Workplace Evolutionaries
Ep. 42: The Future of IFMA & Elevating Facility Management on the World Stage in 2019 | Graham Tier - Chair, IFMA Global Board of Directors
Ep. 41: Beyond Coworking - How Shared Services, Spaces and Technologies are Revolutionizing the Workplace | Chris Kelly - Convene
Ep. 40: What’s in it for Me? Addressing the People Side of Change | Andrea Sanchez - SparkStory, LLC
Ep. 39: "The Elemental Workplace" and Embracing the Spirit of Punk | Neil Usher - Unispace & workessence
Ep. 38: Best Quotes & Worst Notes of 2018 - Highlights from the Workplace Innovator Podcast | Mike Petrusky
Ep. 37: Make Your Employees Fall In Love with Your Workplace & Dramatically Impact Your Bottom Line | Rebecca Symmank - iOFFICE
Ep. 36: Social Research, People Analytics and the “Science of Delight” in the Workplace | Melissa Marsh - PLASTARC & Savills Studley
Ep. 35: The Data-Driven Workplace for Corporate Real Estate & Facility Management Leaders | Ari Kepnes - Density
Ep. 34: Raising the Visibility of FM and Making it a Career of Choice | Tona Khau, FMP, SFP - Sno-Isle Libraries
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